POSITION TITLE: Coordinator of Urgent Care Services

FLSA CLASSIFICATION: Exempt

REPORTS TO: Director of Behavioral Health Urgent Care

POSITION SUPERVISES: None

POSITION OVERVIEW: The Coordinator of Urgent Care Services is responsible for assisting in the QMHP oversight for potential new and existing consumers served at MHA. This includes completion of intakes and other diagnostic evaluations as needed in collaboration with hospital discharges, and outpatient and case management needs. The Coordinator of Urgent Care Services will work with the Director to ensure that the needs of MHA consumers are met during transitions in care, both external and internal. 

ESSENTIAL POSITION RESPONSIBILITIES:

1. Collaborates with the Director for daily review of hospitalization data, communication with treatment teams, triage of priority cases, and completion of intakes in collaboration with hospital discharges and outpatient needs.  
2. Provides contact with individuals in services who have recently been discharged from hospitals and emergency rooms in accordance with CCBHC requirements.
3. Identifies potential consumers and aides in coordinating appts for new and existing consumers. 
4. Serves as a point of contact for individuals whose cases are being reviewed with interdisciplinary team, updating progress as known, and facilitating feedback into actionable items with services.  
5. Serves as a liaison with MCOs regarding case coordination and optimization of care. 
6. Provides short-term crisis or solutions-based therapy for individuals served in community settings to best meet the needs of individuals under MHA’s care.
7. Provides continued outreach to area hospitals to ensure continuity of care for MHA consumers. 
8. Completes peer reviews monitoring for appropriate utilization, services, diagnosis, and documentation. 

OTHER POSITION REQUIREMENTS:

1. Maintains acceptable overall attendance record, to include department staff meetings, agency meetings, and trainings as required. Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexible in work schedule when needed.
2. Exhibits an appropriate level of technical knowledge for the position.  
3. Produces the quantity of work necessary to meet job requirements.  
4. Works well with a team, keeps others informed of information needed. Treats others with respect, maintaining a spirit of cooperation.
5. Maintains effective and professional verbal and written interactions with peers, customers, supervisors and other staff. Uses diplomacy and tact in dealing with difficult situations or people. Demonstrates effective listening skills. Is receptive to constructive feedback.
6. Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.   
7. Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.  
8. Performs work conscientiously with a high degree of accuracy.  

POSITION REQUIREMENTS:

The Coordinator of Urgent Care Services is expected to have completed a master’s degree in social work, marriage and family therapy, psychology, or professional counseling and have a license with the BSRB. Preferred areas include knowledge of community resources, experience working in or with hospital settings, ability to write and communicate verbally in a clear and concise fashion; and the ability to develop and maintain rapport with consumers, constituents and staff. Must maintain current licensure as required for position. A valid Kansas driver’s license and access to personal vehicle required.  

PHYSICAL REQUIREMENTS:

• Driving (for purposes of community mobility)
• Extended periods of typing/data entry, writing
• Lifting/carrying up to 30 pounds
• Bending/Stooping/Climbing stairs

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

EEO race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors.