Do you have a passion for helping people? We’re looking for a friendly, detail-oriented Member Services Representative to provide top-notch service and support at our West Sacramento branch. You’ll play a vital role in assisting our members with their day-to-day financial needs and making their experience with us exceptional.

What You’ll Do:

• Be the welcoming face of PostCity FCU — help members with teller transactions, account questions, and product/service inquiries.
• Build relationships by educating members about our products and proactively recommending solutions to help them meet their goals.
• Accurately handle cash transactions and balancing your drawer.
• Help new and existing members open, close, and maintain accounts.
• Support members with online and mobile banking access, troubleshoot logins, and resolve issues quickly.
• Assist with account file updates, mail transactions, and address updates.
• Respond to member inquiries across all channels — in-person, phone, and online.
• Reach out to members with courtesy calls for service updates or to offer new products.
• Partner with other departments to identify trends that could improve member service.
• Stay up to date on all applicable state and federal regulations, especially BSA/OFAC requirements, and complete required training annually.
• Maintain a clean, professional workspace that reflects our commitment to excellence.
• Follow all safety, security, and policy protocols to protect our members and our credit union.
• Take on additional responsibilities and special projects as needed.

• Minimum of 1 year member services experience in a Credit Union or financial institution is highly desirable.
• Excellent verbal and written communication skills, including writing business correspondence.
• Excellent interpersonal skills
• Ability to work 32+ hours a week, Monday through Friday, and the occasional weekend day.
• Goal driven and able to meet or exceed established cross-sell goals.
• PC and calculator proficient, including experience with Microsoft products, Word, Excel and Outlook.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work independently or within a team to accomplish goals and objectives.
• Ability to provide attention to detail with accurate and consistent results.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be able to operate office/branch equipment including telephone, copier, scanner, cash recycler, and ATM.
• Working knowledge of operational regulations, laws, and principles
• Salary commensurate with experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger including frequent keyboarding for periods of time, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; talk and hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.