Main duties and responsibilities:
- Account Development:
Cultivate and grow relationships with both existing and prospective key accounts to drive long-term business opportunities and strengthen customer loyalty.
- Customer Liaison:
Serve as the primary point of contact between key customers and internal stakeholders at Quicke/JOST, ensuring clear and effective communication.
- Customer Support & Resolution:
Address customer inquiries and concerns promptly; coordinate with relevant departments to determine and implement corrective actions, ensuring optimal customer satisfaction.
- Customer Needs Analysis:
Proactively engage with customers to understand their business requirements, recommend tailored solutions, and identify opportunities for added value.
- Cross-Functional Collaboration:
Work closely and cooperatively with internal departments—including Sales, Product Management, Engineering, Logistics, and Marketing—to align efforts and deliver customer-focused outcomes.
- Reporting & Insights:
Prepare and present regular reports, forecasts, and strategic updates to the management team, offering insights into account performance, market trends, and growth opportunities.
- Negotiation & Contract Management:
Identify customer requirements and negotiate pricing, terms, and conditions that align with business objectives while maintaining customer satisfaction.
- Business Plan Execution:
Contribute to the achievement of annual sales targets and strategic objectives as outlined in the business plan.
- Accounts Receivable Support:
Collaborate with the Accounting department to monitor and support the resolution of customer receivables and credit issues.
- Additional Responsibilities:
Perform other tasks and special assignments as directed by the immediate manager in alignment with company goals.
Specific responsibility areas (process, budget and financial, operational and working environment)
Understand the customers process and the interaction with Quicke/Jost. Create close relationship with the customer by personal contact with customer stakeholders. Frequent travel to customers Worldwide.
Knowledge, skills and abilities required
Demonstrated experience in B2B solution sales/consultative selling experience in a global, industrial field
Agricultural/tractor/loader experience highly preferred
Experience using Microsoft Office software and Warehouse Management System (SAP, Movex)
Strong communication (oral and written), interpersonal organizational & commercial skills
Ability to build strategic internal and external relationships across all levels of the organization
Broad experience executing industry-wide partnership strategies to build innovative product experiences
Ability to travel occasionally within North America and Internationally
Education/Other Relevant Information
Agricultural/tractor/loader experience highly preferred
3 - 5 years direct industry sales experience
Bachelor’s degree or equivalent experience preferred.
Special Working Conditions:
Working conditions are normal for an office environment and non-climate controlled manufacturing facility with extended
Periods at a computer sitting or standing. Traveling to customers manufacturing and distribution sites. In the field at agriculture or construction sites may occur.