Intracoastal Bank is searching for a Treasury Management Support Specialist to provide supports and work closely with the Treasury Management Officer, Deposit Operations, IT, and clients. This role will be responsible for the setup and ongoing support and maintenance of Treasury Management (TM) solutions for new and existing clients, testing of new TM services, TM compliance, and daily risk management.

This position offers a dynamic opportunity within the banking industry, combining client service, treasury management, and operational excellence to drive business success. It plays a crucial role in ensuring the success of the banking center while upholding the bank's core values and mission.

At Intracoastal Bank, you will be part of a diverse team of top performers in banking that is passionate about providing exceptional service and banking solutions to our communities to help them thrive. You will be inspired by the stability and integrity of our community bank and proud of the relationships you build that help your clients succeed.

Over the years, we have established ourselves as a market leader in community banking and we’re looking for the right person to help take us to the next level. If you have an entrepreneurial and innovative approach to business, coupled with drive and a commitment to growth, we want to meet with you.

Why Intracoastal Bank?

· It’s like working for a small business that happens to be a bank that is unique in the industry.

· We have an entrepreneurial spirit!

· You get to work with the “A” team of bankers.

· You’ll have a positive work environment with supportive managers and teammates.

· You’re encouraged to become passionate about and involved in your community.

· You will be empowered to impact change.

· You will experience the reward of assisting in the growth and success of local businesses.

· You will be part of a company that invests in you!

Exceptional Benefits Package!

· Employee Stock Ownership Plan (ESOP): You will have the opportunity to participate in and reap the rewards of the growth of the company through this prestigious profit-sharing program. 

· 401k Retirement Plan: You will also be able to participate in a 401k retirement program.

· Professional Development: You will receive tuition assistance for your professional development.

· Paid Time Off: You will have 11 paid holidays, a paid birthday/flex day, and 15 PTO days per year.

· Health Insurance: You will have fully-paid employee health insurance with several options to choose from.

· Other Insurance: You will be able to enroll in other group insurance benefits such as dental, vision, life, disability, as well as pet insurance, legal aid, auto/home insurance, identity theft protection, other supplemental benefits, and an Employee Assistance Program (EAP).

· And there’s more! You get a free checking and savings account and a free safety deposit box.

What you’ll do in this “A” Team role

TM Services Setup, Support, and Maintenance:

• Supports the Treasury Management sales process by providing ongoing support and maintenance for Treasury Management clients. This may include traveling to the client’s place of business to set up, support or troubleshoot any issues.
• Establishes and maintains departmental procedures to set up, support, and maintain Treasury Management services.
• Professionally processes inbound and outbound phone calls, emails, and request concerning technical difficulties, account questions, product and service information, bank policy, and various other client and bank partner requests.
• Maintains proficiency and effectively services treasury management clients, including but not limited to, business banking online, business banking customer service inquiries, and business banking products.
• Create formal proposals and analyze clients/prospects, request for financial proposals (RFP) and determining appropriate strategy and approach to crafting a comprehensive response designed to successfully win new business.
• TM Agreement Management:
  • Reviews Treasury Management agreements and product setup documentation to ensure all documents are completed       accurately and signed by the proper parties.
  • Reconciles limits between the latest TM Agreement, the latest TM Review, and the various systems. Creates reports with results.
• TM Onboarding & Initial Setup:
  • Sets up all products for TM clients. Assigns usernames and authority levels for business clients’ employees. Trains Bank employees and clients as needed.
  • Coordinates with deposit operations and/or Branch staff to open business checking accounts.
• TM Billing and Account Analysis Management
  • Reconciles core system bill with client Account Analysis Statements.
  • Account Analysis billing: Ensures all class codes are entered manually in the AA System for TM clients to be billed through Account Analysis. 
  • Prepares manual monthly Account Analysis Statements for TM clients. (Need to automate.)
  • Keeps track of “waived customers” and “waived products” by account officer.
  • Handles billing changes such as adding or removing “waive status” on TM products as requested by sales team.
• Collaborates with TM team on  the development and integration of new TM services or enhancements to existing services in alignment with Bank’s strategic plan.
  • TM New Product Analysis & Review
  • TM Conversions & Upgrade Management
• TM Support & Troubleshooting
• TM Projects / Vendor Management
• Audit & Exam Preparation & Documentation
• Creates and maintains TM Tracking Report such as the TM Client and Services Dashboard (listing number of TM clients, number of TM products used by each client, and number of total users of each TM product).
• TM Maintenance:
  • Handles customer limit changes, product user changes, and account changes (add/change/delete) (ACH, RDC, BBP, Sweeps, mRDC, online wires, Comm card). Tasks involve:
  • Handles employees’ authority level changes for TM customers.
  • Removes products or services for TM customers.
  • Handles re-installation of RDC for clients who purchased new computers.
  • Creates new Positive Pay issued file format for clients that change accounting software.
  • Handles any other maintenance issues for TM clients that may arise in everyday course of business.
• Maintains compliance with various banking regulations.
• Proactively advises management of irregular or recurring problems and suggests improvements to better service clients.
• Proactively serves as a liaison for clients and bank partners. Takes ownership of client related problems. Pursues solutions on behalf of the client and independently resolves calls and emails.

Other Operational Duties

· Provide back up to all other Deposit Operations Specialists.

· Provide support to branch staff; point of contact for escalation of operational issues.

· Incoming and Outgoing Returns and wires

· Responsible for special projects as needed.

Intracoastal Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What’s required of this role to join the Intracoastal “A” team?  

Required Qualifications

• Associate’s degree or equivalent experience.
• Four or more years of experience in banking in a retail or operations area
• Excellent oral and written communications skills.
• Ability to sell, cross-sell, and refer bank products and services.
• Excellent customer service skills.
• Ability to work independently and as a team with excellent time management skills.
• Knowledge of various personal computer programs and various electronic delivery channels. Proficient with internet, mobile banking, and other technologies.
• Ability to independently and effectively resolve all customary and usual service inquiries.

Preferred Qualifications· Ability to quickly learn and effectively use various types of evolving technologies to service customers. · Familiar with the bank’s core accounting system. · Comprehensive knowledge of banking rules and regulations. · Detail oriented. · Knowledge of various banking departments. · Familiarity with business banking products and services.