The Clinical Systems Trainer is responsible for designing, developing, and delivering training programs for IT applications including, but not limited to, the Electronic Medical Records (EMR) system, eClinicalWorks. This role involves working closely with healthcare professionals to ensure they are proficient in using applications to enhance patient care and streamline administrative processes. The trainer will assist in creating training materials, conduct training sessions, provide ongoing support to users, and provide on-site end user support. Additionally, the Clinical Systems Trainer will stay updated with the latest technologies and best practices to continuously improve the training programs.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Clinical Systems Trainer, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Clinical Systems Trainer Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Train, educate, and instruct users on features, operation, and usage of software systems.
• Provide on-site support for monthly Go Lives, working directly with the Care Center providers and staff.
• Provide additional on-site support for Care Centers outside of Go Lives as needed.
• Track and report on training progress and user competency levels.
• Provide end user support via ticket resolution.
• Work with Care Centers to map clinical process flow. Develop and maintain user manuals and administer training.
• Assist end users to identify and resolve workflow problems within the Clinical Application. Follow through to ensure resolution.
• Work collaboratively with department physician leaders and staff to promote operational excellence, optimal outcomes, and a consistent patient and end user experience.
• Collaborate closely with - and communicate between - IT leadership and the clinical community to provide leadership for clinical systems projects and initiatives.
• Participate in EMR optimization and ongoing quality review.
• Promote optimal consistent provider, user, and patient experience.
• Assist in testing new clinical system applications and other special assignments as directed.
• Provide ongoing quality assurance monitoring of the system build activities.
• Assist Clinical Applications in support of the EMR as needed
• Assist Innovations with new projects affecting the EMR as needed. 
• Other duties as assigned

Required Competencies (Knowledge, Skills and Abilities) 

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• High level understanding of the purpose and function of an ambulatory EMR application
• Service Delivery - You place patients and colleagues at the center of your priorities.
• You possess a high sense of urgency and ownership in solving problems.
• You look for and identify opportunities to enhance the level of service you and your team provide to others.
• Quality and Process Improvement - You drive for continuous improvement.
• You work with your team to identify ways to streamline and improve efficiency of work and service delivery.
• You ensure that defined processes, quality standards, and best practices are adopted swiftly and updated regularly.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel to Care Centers is required.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, typically 7:30 am to 4:00 pm. Hours are adjusted for on-site support. This position is remote when not providing on-site Care Center support.

Travel

This position is based remote with travel to our corporate office and our Care Centers located throughout NJ, Southeastern PA and Delaware. Travel expenses are reimbursed. 

Benefits

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

 Required Education and Experience

• Associate's degree in Information Systems or related field and/or equivalent experience. 
• 3+ years experience supporting an ambulatory EMR
• 3+ years experience managing vendor relationships
• 2+ years experience of Care Center Analysis or Clinical workflow optimization

Preferred Education and Experience

• Bachelor's degree in Information Systems or related field and/or equivalent experience. 
• eClinicalWorks experience a plus
• eClinicalWorks certification a strong plus. 
• ITIL familiarity