About the Role:
As a Recovery Care Coordinator, you will be at the forefront of Contessa’s new and highly innovative care model that allows patients who are clinically eligible the option to receive acute level care in the comfort of their own home in lieu of an inpatient setting. As a Recovery Care Coordinator Nurse, you will leverage Contessa’s proprietary workflow platform, advanced telehealth technology, and our interdisciplinary network of doctors, nurses, social workers, and ancillary providers to improve the health and well-being of our patients during what is often one of the most challenging times in the lives of our patients and their families. This role will cover Marshfield, Eau Claire, and Weston locations. You will work in partnership with Marshfield clinic.
The Recovery Care Coordinator Nurse is the patient’s advocate and works directly with patients in the assigned market. You will work directly with the patient’s providers in the development of the patient’s personalized care plan and be the primary point of contact regarding the patient’s experience of receiving coordinated care in the home.
**** Paid for On Call Hours from 10 pm on Friday night to Monday at 7 am for phone calls.
**** Shift Coverage for PTO for full time employees out on PTO
**** If available, pick up rotation for holiday shifts
**** 30 hours per week, benefit eligible
**** SIGN ON BONUS
At Contessa, you will have the opportunity to make a direct impact on the lives of our patients and be a part of shaping a new, innovative space in the health care industry. Contessa is a high-growth start-up and as such we look for individuals excited about the opportunity for rapid career development as they help shape and execute our new and highly innovative care models.
• Identifies potential patients for program inclusion through rapid recognition of clinical determinants that indicate patient eligibility.
• Possesses clinical knowledge, experience, and acumen to identify, present, and discuss potential HRC patients to providers for program inclusion. These direct discussions usually include ED providers and hospitalists, but may span across multiple subspecialities.
• Facilitates communication and coordination between all members of the care team to coordinate admissions.
• Coordinates referrals and appropriate resources to assist patient and/or caregiver in continuation of care in the outpatient setting.
• Generates operational quality reports and presents updates on to our partners’ physicians and nurses.
• Maintains all required documentation in all interactions with our health systems’ patients and the care team.
• Follows clinical and operational workflows.
• Provides prompt, courteous, and excellent service to internal and external customer
• Communicates to the appropriate providers about any barriers to the patients’ fulfillment of our partner provider’s Care Plan.
• Communicates discharge information to other clinical departments or members of the Care Team.
• Watches for trends and hurdles involved in health care system and incorporates operational solutions for system challenges, including patient, family and physician responses into an evolving process and model that increases quality and satisfaction– patient or physician.
• Builds and maintains collaborative professional working relationships with physicians, Medical Directors, clinicians, and community at large to develop and implement a successful cross-continuum care management process
• Works with partner physicians to educate patients on the Home Recovery Care model; provides education regarding use of the telehealth system and processes.
• Works with our partner’s providers to confirm admission health and home assessment data collection is accurate ensuring the home environment is safe.
• Ensures that patients have access to appropriate services to meet their provider-directed care plan needs.
• Monitors the care that the patient receives and brings it to the attention of a provider.
• Assists as needed in recruiting, client and community outreach and critical incident/incident/complaint management.
• Education: ASN – Associate of Science in Nursing, BSN preferred
• Licensure: Current, active RN licensure in good standing, BLS
• Experience: 3-5 years of recent acute nursing experience (ED and ICU strongly preferred). Possess a high level of competence in recognition of clinical implications of diagnostic information and a general knowledge of clinical standards and outcome measurement
• Work Schedule: Ability to work both day and evening shifts. Rotating holidays and on call, travel between facilities.
• Health: Able to pass required drug screen and communicable disease screenings
• Background: Able to pass detailed criminal background check according to company policy
Qualifications (Desired but not required):
• Certification: Care Coordination and Transition Management (C.C.C.T.M)
• Comfort with engaging providers in intense work environments such as the ED.
• Comfort with using technology, learning new software applications, and managing multiple documentation and communication streams simultaneously.
• Ability to identify potential patients for program inclusion through rapid recognition of clinical determinants that indicate patient eligibility.
• Ability to provide superior customer service; every decision needs to be made with the patient in mind. Patient safety is our number one priority.
• Strong attention to detail and ability to maintain written records and reports. Excellent verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
• Exhibits exceptional interpersonal skills and proper judgment when dealing with provider partners, staff and patients.
• Ability to predict needs as best as possible and stay one step ahead of the patient’s care.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. A positive outlook and a can-do attitude is a must.
• Enjoys working within teams; dependable in both productivity and attendance. Flexible and willing to share on-call after hours with other Recovery Care Coordinators is required.
• Ability to consistently communicate with teammates; open to opinions and feedback from team members and follows through on all commitments.
Our team members are our greatest asset. That’s why you will find that Contessa has built a culture around trust, open communication, and a unified desire to change the way healthcare is being delivered. It’s important to us that you like your job, are motivated by the work you do every day and feel supported by leadership. Contessa offers a generous compensation and benefits package, a strong belief in a healthy work-life balance and great opportunities for career growth.