The Warranty Sales Coordinator supports warranty and after-market services through administrative tasks, proactive sales outreach, and light marketing support as part of a two-person Customer Care Team. This role handles the entire warranty customer lifecycle, from post-purchase contact through renewals, and offers warranty and after-market service options to drive sales initiatives. It also maintains customer relationships using in-house tracking systems while contributing to marketing initiatives that support business growth.

The ideal candidate is team-oriented, detail-oriented, highly organized, and professional, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure.

Key Responsibilities

Administrative & Customer Service

· Respond promptly to customer inquiries via phone and email

· Prepare and send warranty quotes and invoices following established procedures and pricing

· Process purchase orders, enter payments, and update account records

· Track customer correspondence and maintain accurate data in internal systems

· Support the creation and maintenance of process documents and customer communication materials

· Assist with preparing reports and status updates for management

· Coordinate with internal departments to address customer needs and resolve issues

· Perform other administrative duties as assigned

Warranty Sales & Customer Outreach

· Conduct proactive outreach to customers following system purchases to present warranty and after-market service options

· Communicate warranty benefits and terms effectively to drive sales

· Follow up with customers as warranty expiration dates approach to facilitate renewals

· Track customer information and warranty status in internal systems

· Recommend new opportunities and trends based on reports and customer feedback

Marketing Support

· Assist with marketing initiatives and campaign support as needed

· Contribute to customer communication materials and promotional content

Team Collaboration

· Work collaboratively within a two-person team environment, requiring excellent interpersonal skills

· Maintain constant communication with team members via Microsoft Teams throughout the workday

· Coordinate efforts to ensure seamless customer experience and operational efficiency

Compensation & Benefits

· Position Type: Full-time, exempt position

· Base Salary: Starting at $55,000 annually

· Commission: Sales-based commission structure

· Benefits: Comprehensive benefits package included

Preferred Skills and Qualifications

· Associate degree or equivalent experience

· Strong organizational skills with attention to detail

· Clear written and verbal communication abilities with sales acumen

· Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred

· Ability to prioritize, multitask, and work both independently and collaboratively

· Experience in processing orders, invoices, or contracts is a plus

· Comfort with sales conversations and customer relationship building

· At least 2 years in an administrative, customer service, or sales support role

· Proficient in English communication with strong phone presentation skills

· Skilled in Microsoft Office applications and the Teams platform

· Professional attitude and excellent phone etiquette

· Ability to thrive in a collaborative team environment

· Willingness to engage in sales activities and light marketing support

Work Environment

· Office environment

· Standard business hours, Monday through Friday

· Collaborative two-person team structure requiring constant communication and coordination

· Initial office-based work with potential remote opportunities

Equal Opportunity Employer/Disabled/Veterans