What You’ll Be Responsible For 

• Lead Management & Call Handling 

• Answer and distribute all incoming calls with courtesy and professionalism.

 • Recognize this as a first impression opportunity—great communication and customer care are essential!

 • Transfer calls to the appropriate administrative assistant or production coordinator.

 • Prioritize the customer above all other tasks—whether you’re on a call or in between calls. 

• Live Scheduling 

• Schedule residential roofing appointments in real time. 

• Use internal tools to coordinate with the production calendar and available team members. 

• Online Leads & Response 

• Respond promptly (within 5 minutes) to all online and text inquiries through company software. 

• Be familiar with roofing terminology or be proactive in finding the answers customers need.

 • Customer Reviews & Surveys 

• Follow up with customers post-payment to request Google reviews and complete surveys via phone, text, or email.

 • Monitor and help respond to public online reviews across platforms.

 • Keep lead generation sites up-to-date with current photos, branding, and business info. 

• Front Office Support 

• Greet office visitors warmly and professionally. 

• Manage lobby music and TV content.

 • Assist with opening and closing the office as needed. 

 What We’re Looking For

 • Outstanding customer service—whether in person, on the phone, or through digital platforms. 

• Strong phone skills; comfortable speaking with customers for most of the day.

 • Typing speed of 35–40 WPM or higher. 

• Basic computer proficiency and willingness to learn new systems.

 • Ability to follow both verbal and written instructions. 

• Friendly, team-oriented attitude—bonus points if you love to laugh and bring positive energy to the workplace! 

• Must be detail-oriented, results-driven, and proactive in solving problems. 

• Willingness to pass a drug test and background check.