Position Title: RCCYC Director of Operations

Department: JEWEL Human Services

Reports To: Executive Director of Administration Direct Reports: Administrative Coordinator, Kitchen Manager, Transportation Liaison

Position Type: Regular Full-Time

FLSA Status: Exempt

Date: September 12, 2025

OUR MISSION

The ROCK Community Center for Youth & Children (RCCYC) champions the development of healthy, whole, and resilient youth and children in Arlington Woods and beyond. The Center provides safe, accessible, high-quality, holistic programs and support services for K–12 youth and their families, spanning education, recreation, leadership, and enrichment.

YOUR ROLE IN OUR MISSION

The Director of Operations ensures that the day-to-day administrative, logistical, and support functions of RCCYC run smoothly so staff, volunteers, and youth can thrive in a safe, well-managed environment.

This role manages registration, attendance, food service coordination, transportation liaison activities, supply/inventory control, scheduling, and compliance reporting. Additionally, the Director of Operations manages operational budget lines (supplies, snacks/meals, transportation, and administrative systems) and provides regular financial updates to the Center Director, who holds overall responsibility for RCCYC’s budget and grant compliance.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Administrative & Enrollment Management

· Oversee youth registration, enrollment, and renewal processes; maintain accurate records and databases.

· Manage daily attendance tracking and ensure accurate reporting.

· Ensure compliance with confidentiality, licensing, and funder requirements for documentation.

Daily Operations & Logistics

· Coordinate transportation logistics, including IPS bussing and parent/guardian pick-up protocols.

· Oversee snack/meal service in collaboration with the Kitchen Manager.

· Maintain inventory of supplies; manage ordering and distribution.

· Backup for CACFP reporting and compliance working directly with the Kitchen Manager.

· Ensure all classrooms and program spaces are ready for use each day.

Staff Scheduling & Support

· Develop and manage daily/weekly staff schedules in collaboration with the Center Director and Director of Programs.

· Track staff time, coverage needs, and substitute arrangements.

· Support incident documentation and ensure compliance with RCCYC and ESC policies.

Budget & Financial Stewardship

· Manage operational budget lines (supplies, food/snacks, transportation, administrative systems).

· Monitor daily/weekly expenditures to ensure alignment with approved budgets.

· Review monthly financial statements with the Center Director.

· Collaborate with the Center Director to plan and adjust budget allocations as needed.

Safety & Compliance Support

· Partner with ESC’s central Facilities and Security teams to ensure a safe, welcoming environment.

· Maintain compliance with youth protection, health, and safety policies in all operational areas.

· Conduct operational checks to identify and resolve risks before they impact programming.

Reporting & Accountability

· Provide the Center Director with operational reports (attendance, incidents, meal counts, transportation).

· Contribute data for grant reporting, compliance audits, and funder updates.

SUPERVISORY RESPONSIBILITIES:

· Administrative Coordinator

· Kitchen Manager

· Transportation Liaison

QUALIFICATIONS:

Required

· Bachelor’s degree in business administration, nonprofit management, or related field—or equivalent operational leadership experience.

· 3+ years of experience in operations, administration, or logistics within a youth-serving or nonprofit environment.

· Demonstrated experience managing budgets or budget lines.

· Strong organizational, scheduling, and recordkeeping skills.

· Ability to work 100% onsite, 9 hours daily (8 hrs onsite + 1 hr lunch).

Preferred

· Experience with afterschool, community center, or youth-serving program operations.

· Familiarity with grant compliance and reporting.

· Bilingual skills a plus.

Certifications/Requirements

· CPR/First Aid (or attainable within 60 days).

· Mandated Reporter training.

· Background check clearance.

COMPETENCIES:

· Operational Excellence – Manages logistics and processes to ensure smooth daily operations.

· Financial Stewardship – Manages operational budgets responsibly and transparently.

· Organization & Planning – Anticipates needs and prevents disruptions.

· Collaboration – Works effectively with Center Director, Programs Director, and ESC teams.

· Accountability – Produces accurate, timely reports.

· Adaptability – Responds quickly to daily challenges and unexpected changes.

PHYSICAL/WORK CONDITIONS:

· Active, youth-centered environment requiring mobility across program areas.

· Ability to lift up to 25 lbs. for supplies and equipment.

· Daily onsite presence for 8 working hours plus a 1-hour lunch (9-hour workday total).

  SUCCESS METRICS:

· Accurate, timely registration and attendance records.

· Efficient, uninterrupted daily operations.

· Operational budgets tracked and managed responsibly within approved limits.

· Compliance with all RCCYC and funder requirements.

· Positive staff and family satisfaction with logistics and support systems.