Job Summary:
This entry-level role focuses on implementing, maintaining, and troubleshooting software and API integrations, assisting program managers, and supporting scalable solutions for our portals and systems. The ideal candidate has strong problem-solving skills, a passion for technology, and the ability to learn and adapt quickly.

Key Responsibilities:

Technical Support and Implementation:

• Assist with configuring, testing, and deploying software solutions to meet client requirements.
• Provide hands-on support for API integrations, data imports, and troubleshooting errors.

Custom Software Development:

• Create custom software solutions under the brand Navigator to address requirements that PACE and Propago cannot fulfill.
• Maintain and enhance existing Navigator modules, ensuring they remain updated and functional.

Data and Process Management:

• Maintain data consistency across systems, including Propago and MIS systems like PACE.
• Document all processes and configurations for tracking and auditing purposes.

Workflow Automation and Optimization:

• Identify opportunities to streamline processes and assist with basic automation tasks.

Collaboration with Program Managers:

• Work closely with Program Managers to implement solutions aligned with client and internal needs.
• Communicate effectively to ensure project requirements are met and timelines are followed.

Testing and Quality Assurance:

• Perform functional testing and validation of software configurations and updates.
• Document and escalate issues when necessary.

Customer Support and Troubleshooting:

• Provide technical support to internal and external users as needed.
• Respond promptly to tickets in the Solutions Ticketing System and resolve issues efficiently.

Learning and Development:

• Continuously enhance technical skills in SQL, Python, HTML, CSS, JavaScript, PHP, and Rest APIs.
• Stay updated with emerging technologies and tools to improve workflows and solutions

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 0–2 years of experience in technical support, software implementation, or application support roles.
• Basic knowledge of SQL, Python, HTML, CSS, JavaScript, PHP, and Rest APIs.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Self-motivated with a willingness to learn and grow in a technical environment.

 Benefits: 

• Medical, Dental, Vision, 401K with company match, and other voluntary benefits offered

Equal Opportunity Employer Statement
We are an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We are committed to creating an inclusive environment where everyone feels respected and empowered to contribute their best work.