Hope Family Partners is a trusted human services agency focused on helping individuals with intellectual disabilities and autism build independence, self-confidence, and community involvement. 

Residential Coordinator
 

The Residential Coordinator is responsible for the daily operations of their assigned programs. The responsibility of the Residential Coordinator is to offer support and supervision to a team of House Managers, ensuring a high quality of care is maintained in homes. The Residential Coordinator will promote a positive atmosphere with a focus on growth and development through setting goals for each individual consumer, Direct Support Professional and House Manager. The Residential Coordinator will be responsible for coordinating, implementing and tracking the performance management program for their team. 

Essential Functions: 

Leadership

• Support, supervise and provide guidance to a team of House Managers; work to continually enhance professional development of all staff.
• Collaborate with the Operations, Director and Human Resources Director and participate in a proactive employee performance management program which may include progressive disciplinary process up to and including termination. 

Professional Values

• The Residential Coordinator is expected to exemplify professional values, ethics, responsibility, confidentiality, demonstrate and model excellent communication skills in the meeting of job responsibilities.                  

Program Supervision

• Provide oversight of programs and consumers goals planning and implementation.
• Maintain regular contact with each facility and House Managers as needed.
• Collaborate with House Managers and the Operations Director to create plans to address areas for improvement to include      implementation and tracking of corrective action plans. 
• Review and consult Maine State Section 21 DHHS licensing regulations and HFP policies and procedures on a consistent basis when setting standards for program inspections.
• Ensure programs are compliant with state fire codes.
• Provide support and guidance regarding the identified roles and responsibilities of House Managers
• Create an environment which is conducive to adult learners and promotes the benefit of personal and professional      development.
• Collaborate with the Training Director and House Managers to ensure staff attend and complete state and agency required      training programs.
• Administer employee progressive disciplinary actions. Report any potential indication for suspensions/terminations to the      Director of Human Resources and Operations Director.
• Support, implement and monitor HFP policies and procedures.
• Facilitate and participate in monthly meetings with House Managers to address programs needs.

Individuals Served Support

• Ensure Individual Service Plans are implemented in each program.
• In collaboration with House Managers, create, review, and update the Individual Service Plan to ensure implementation.
• Implement doctor orders and, in collaboration with the Agency Nurse, develop medical procedures for the health and safety of individuals served.
• Ensure House Managers and DSPs provide quality services and care to individuals served and that medical and mental health appointments as required are arranged.
•  Respond to all quality assurance reviews within required time frames.
• Consult with medical and behavioral professionals as needed.
• The Residential Coordinator may be required to stand in temporarily and provide the services of a Direct Support Professional.

Program Operations

• The Residential Coordinator is expected to contribute to the professional development of direct care staff.
• Provide guidance to direct care staff in the area of documentation, including but not limited to the review of consumer Individual Service Plans, Reportable Events and GER’s, and audits of consumer finances.
• Familiar with EIS and Kepro Systems
• Participate in DHHS program inspections and investigations as needed. 
• On Call administrative support for programs 
• Collaborate with the Scheduling Coordinator to minimize overtime, meets parameters of authorized program hours.

Collaboration

• The Residential Coordinator is expected to participate in regular meetings with the Operations Director
• Gather weekly data and submit program reports to the Operations Director monthly.
• Attend and participate in meetings as required.

Supervision

• Residential Coordinator is expected to monitor the performance of House Managers and execute an effective employee      performance management program.
• Provide effective monthly supervision to direct care staff within assigned programs.
• Review and approve employee evaluations following the timelines prescribed by Human Resources Director (90-day new hire, annual, etc.).
• In collaboration with the Director of Human Resources and the Operations Director, participate in a progressive disciplinary      process as required.
• Organize and lead monthly staff meetings.
• Maintain accurate and detailed documentation of all staff meetings and staff supervisions.

Safety

• Residential Coordinator is expected to participate in and support the Operations Director in the implementation of policies and      procedures addressing safety issues in all facilities.
• Create and support a safe work environment for employees.
• Promote safe work practices among all employees.

 Why Join Us?  

• Paid time off and holiday pay 
• Contribute to a mission-driven organization with a strong community impact 
• Lead with purpose and support dedicated direct care professionals 
• Access ongoing professional development and training 
• Enjoy a supportive team, and meaningful work 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. 

 Qualifications: 

• Bachelor’s degree in Human Services 
• One to two years’ experience preferred or an equivalent combination of education and experience 
• Other education and experience as required by state 
• Current CPR and First Aid and CRMA 
• Current driver's license, car registration and auto insurance valid for at least 1 year 
• Licensure as required by state 
• Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines 
• Effective communication skills to manage relationships 
• A reliable, responsible attitude and a compassionate approach 
• A commitment to quality in everything you do 

Physical Requirements: While performing the duties of this job, the employee is occasionally required to stand; sit; walk; use hands and fingers; handle; reach with arms and hands; stoop; kneel; crouch; crawl; talk or hear; taste or smell. Must be able to lift and/or move at least 75 pounds to assist in life skills, such as bathing, physical rescue, and wheelchair assistance. Specific vision abilities may include close vision; color vision and the ability to adjust focus. Exposure to outside weather conditions while working with consumers. Noise level in the work environment is usually moderate to occasionally