Position: Customer Service

Department: Revenue Cycle-9002

FLSA Status: Full Time; Non-Exempt

Reports To: Customer Service/Collections Manager

JOB DESCRIPTION

JOB SUMMARY:

A nonexempt position responsible for responding to and following through on customer inquiries, issues, and concerns in a timely and accurate manner.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Responds to telephone inquiries relating to the medical practice's policies and procedures.
• Responds to written correspondence from customers.
• Researches customer complaints/concerns and takes appropriate actions to resolve them.
• Provides accurate information to customers regarding insurance benefits, providers, claims, referrals, eligibility, pharmaceuticals, etc.
• Properly documents and files all customer complaints and results.
• Properly prepares all credit card payments made by phone to be processed by accounts receivable.
• Other duties as assigned.

Required Skills/Abilities:

• High School Diploma
• 1 year of data entry experience in a clinic or doctor’s office setting
• Strong communication skills to develop courteous conversation with the customers.
• Honesty
• Integrity
• Strong mathematical skills
• Solving customer questions
• Maintaining daily transactions report.
• Knowledge of standard office equipment and computer hardware.
• Great attention to detail.

OTHER KEY SKILLS:

• Team player - possess a positive attitude and demonstrates honesty and integrity in all endeavors.
• Ability to understand, apply and analyze financial data.
• Strong work ethic with the ability to self-start and work independently or as part of a diverse team.
• Detail oriented and organized with the ability to easily identify areas that require improvement.