As a Client Support Specialist, you will play a pivotal role in ensuring seamless client interactions while driving operational efficiency. This role goes beyond responding to inquiries; you will help identify opportunities to improve processes and streamline workflows to reduce manual effort. You will partner closely with internal teams to deliver exceptional service, strengthen relationships, and enhance operations. You will assist in managing client inquiries, handling various account maintenance items and research requests, supporting new client setups, and providing essential training and ongoing support for our programs. 

DUTIES AND RESPONSIBILITIES:
 

· Manage the client support email/ticketing inbox, ensuring timely and accurate resolution of account maintenance and research requests while identifying trends to refine workflows and enhance service delivery

· Proactively identify opportunities to improve processes, streamline workflows, and implement efficiencies that enhance both client experience and internal operations.

· Communicate client needs to appropriate departments and provide responses back to the clients promptly.

· Assist with distributing approved program-wide communications.

· Create and maintain department procedures and documentation, focusing on accuracy and usability.

· Manage and complete various account maintenance and research requests with a focus on reducing rework and improving turnaround times.

· Understand the complexity of our program, credit card processes and procedures and apply this knowledge to suggest enhancements that simplify client and internal workflows.

· Partner with the Client Relations Managers to support client requests and training, incorporating feedback into process and training improvements.

· Leverage internal resources to build and maintain a strong relationships with clients and colleagues.

· Support the onboarding process for new clients, contributing to streamlined implementation.

· Participate in the planning and execution of special projects, bringing forward ideas that enhance efficiency, automation, and overall program effectiveness.

· Other duties as assigned.

· Strong written and verbal communication skills.

· Ability to work across departmental boundaries to complete tasks.

· Analytical, problem-solving, critical thinking, and solid decision-making skills.

· Ability to work independently with minimum supervision or direction.

· Strong ability to multitask, set priorities, and meet strict deadlines.

· Excellent attention to detail. 

· Proficiency in working with Microsoft tools: Word, Excel, and PowerPoint.

· 3+ years of customer service experience.

· 3+ years of credit card industry experience.

· FDR/Fiserv, TSYS, or FIS system experience preferred

· Bachelor’s Degree or 5+ years industry experience. 

· Other duties as assigned.

About CorServ 

CorServ is a credit card technology and portfolio management company that was founded in 2009. With decades of experience in payment systems, we enable financial institutions to enter or expand their credit card program with our open-source technology platform. Our global headquarters is in Atlanta, GA. We offer a competitive compensation package and company-paid benefits package including medical, dental, and vision. We also offer a generous PTO plan, 401k match, and the opportunity to work in a remote environment. 

CorServ is an Equal Opportunity employer—All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. CorServ is firmly committed to upholding EEO principles. As part of our standard pre-employment process, we conduct screenings for drugs, credit, and backgrounds in accordance with legal requirements and industry best practices. These measures help us maintain a safe, secure, and inclusive work environment for all employees.