Who We Are

At Better Collision Centers, we’re not just fixing cars—we’re restoring trust, confidence, and peace of mind. We are one of the fastest-growing collision repair companies in the United States, doubling revenue year over year for the past four years, with even greater growth on the horizon. Our people-first culture ensures that teammates don’t just clock in—they buy in.

Our Mission

We exist to transform collision repair into a transparent, trusted, and high-performing experience—for customers, employees, and partners alike.

Our Core Values (Short Form)

• Culture-First Excellence – Trust, transparency, and accountability.
• Relentless Quality & Safety – Never cutting corners.
• Operational Agility – Flow beats hurry; quality never sacrificed.
• Empowered Team Ownership – We rise by lifting each other.
• Continuous Growth & Innovation – Standing still is not an option.

About the Role

As the Customer Ambassador, you will be the face of Better Collision in Somerville, guiding customers through one of the most stressful times in their lives. From the moment a client walks through our doors until long after their vehicle is repaired, you’ll ensure they feel supported, informed, and cared for.

In this role, you will:

• Welcome every customer with empathy, professionalism, and warmth.
• Maintain proactive communication, providing status updates at least twice per week.
• Coordinate with Service Advisors to keep customers fully informed on repair progress.
• Assist with vehicle drop-off, paperwork, and final delivery to create a seamless experience.
• Follow up post-repair to confirm satisfaction and encourage customer feedback.

This isn’t just customer service—it’s customer advocacy. You’ll be responsible for turning a difficult situation into a positive experience, building lifelong trust and loyalty for Better Collision.

What You Bring

• At least 1 year of customer service or hospitality experience.
• Strong verbal communication skills and polished phone etiquette.
• A naturally empathetic, professional, and service-oriented demeanor.
• High attention to detail and strong organizational skills.
• Familiarity with CCC One, Carwise, or similar systems preferred (not required).
• Automotive industry knowledge a plus, but not required.

Compensation & Benefits

• Competitive base salary (commensurate with experience)
• Paid Time Off (PTO)
• Comprehensive health, dental, and vision insurance
• Voluntary life insurance
• Short-term and long-term disability coverage
• Professional development and growth opportunities

Requirements:

The position is based in a normal shop environment. Daily activity may consist of physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, regular exposure to work near mechanical parts. Better Collision emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.