SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions, this position may be required to perform a combination of 

the following supportive functions, with the percentage of time performing each function to be solely determined 

by the supervisor based upon the particular requirements of the company. 

•  Picks up and delivers guest laundry to and from guest rooms in a timely, accurate manner.  
•  Maintains and posts hotel reader boards and public area signage. 
•  Cleans and polishes carts and other equipment used in the department. 
•  Retrieves and inputs data from a computer terminal in an accurate, error-free manner. 
•  Answers the Bell desk phone and provides information as needed. 
•  Reads and matches luggage tags, writes claim tickets and detaches portion to give to guest

The individual must possess the following knowledge, skills and abilities and be able to explain and 

demonstrate that he or she can perform the essential functions of the job, with or without reasonable 

accommodation. 

•  Ability to understand and follow written and or verbal instructions. 
•  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. 
•  Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. 
•  Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift. 
•  Ability to stand, walk and/or sit and continuously perform essential job functions. 
•  Sufficient manual dexterity in one hand to be able to load and unload luggage. 
•  Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property. 
• Must have a valid drivers license and be able to drive a 14 passenger shuttle bus.

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business 

and a hospitable service atmosphere must be projected at all times.