MY Life Residential Program Manager

About Keshet:

From its core programs for children and adults with intellectual challenges in the Chicago area, to its international consulting work, Keshet serves over 1,000 individuals with disabilities and touches the lives of many more family members, peers, supporters, and other stakeholders around the globe. Keshet’s local leadership, comprised of nearly 100 lay leaders from all walks of life, provide the inspiration, direction, and funding required to fulfill the organization’s mission: to do whatever is necessary to allow individuals with disabilities to achieve their potential.

Position Summary:

The MY Life Program Manager oversees and participates in the intellectual/developmental development and delivery of services designed to further the abilities of adults with developmental disabilities to live, learn and work in a more independent and inclusive manner.  The MY Life Program Manager is responsible for direct support, administrative duties and assists in management of staff in the designated program. This position will work both direct support (DSP) hours and administrative hours. They will provide leadership by demonstrating a strong work ethic, solution oriented thinking, open mindedness, active listening, good judgment, decisiveness, accountability and strategic thought. 


Administrative Duties

Ensure that the program is staffed appropriately to meet individual needs and budgetary requirements.

Complete all required assessments and reports in a timely manner. 

Assist QIDP in data and documentation.

Plan weekend outings and alternate outings as needed.

Create visuals (charts) for residents as needed.

Communicate with residential parents/guardians/approved family members on a day to day basis

Use Therap to document services provided and resident’s progress as part of the evaluation system.

Staff Relations

Communicate expectations clearly and maintain a high level of accountability.

Assist in training new hires on all job duties and ensure competence.

Assist in recognizing good performance frequently and specifically.

Train new hires on all job duties and ensure competence.

Responsible for supervising, mentoring and training staff during all work hours.

Conduct staff meetings at least monthly; meet with individuals or small-groups as necessary.

Notify Human Resources of staff vacancies. Interview applicants as requested. 

Program Specific Duties

Assist in managing residents financial including but not limited to” trips to the bank, counting currency, managing receipts and recordkeeping.

Safeguard individuals’ belongings and regularly update individual inventories.

Submit expenses accurately and timely.

Complete annual performance evaluations of staff.

Safety (Risk Management) – Protecting individuals from harm

Assist individuals to maintain a safe and clean environment.

Provide safe transportation of persons receiving services, drive defensively and follow traffic laws.

Follow safety guidelines including, but not limited to healthy lifting, transferring, and back care.

Identify and solve potential safety hazards, repair or maintenance needs or immediately report them to the building landlord.

In case of emergency, follow the emergency plan identified for the facility; notify appropriate authorities and KESHET staff as soon as possible.

Conduct, document and participate in emergency drills as required.

Interact successfully with people in times of crisis or unpleasant environments.

Person Centered Plan and Care Coordination

Participate in the development of the Person Centered Plan (PCP) 

for each resident including analyzing progress and developing new goals for the biannual assessment.

Provide services and implement goals in accordance with the Person Centered Plan (PCP) for each individual supported.

Assist individuals with physical and personal care as identified in Person Centered Plan (PCP).

Assist non-ambulatory individuals with physical transfer as necessary, including, but not limited to, pushing wheelchairs, assisting someone in standing from a seated or laying position and entering and exiting vehicles.


Review necessary documentation at start of shift and enter necessary documentation by the end of shift per KESHET policies and procedures, including but not limited to: Therap, administrative memos, staff meeting notes, etc.

Respond to correspondence (emails, voicemails, Therap, etc.) in a timely manner (within 24 hours).

Medical Needs

Communicate with the Director of Adult Programs about observed changes in physical and emotional needs in a timely manner. 

Accurately administer medications, document administration and report/document all medication administration errors, as directed by the Medical Office and medication administration policies.

Follow health protocols and care plans.

Ensure documentation of all health information as needed (vitals, seizure reports etc.).

Prepare and serve balanced, healthy meals according to doctor ordered diets.

Competencies and Certifications

Complete all mandatory new hire requirements and training as identified by the State of Illinois and KESHET’s training requirements within 90 days of hire and maintain courses and certifications as required.

Maintain skills with computers, take advantage of new technology, learn new tools quickly, use technology to enhance job performance and increase productivity. Maintain current understanding of technical processes/equipment.

Adherence to policies and procedures

Adhere to KESHET policies and procedures outlined in the policy manual, Employee Handbook, and other employee policies.

Complete other duties and responsibilities as assigned to ensure effective functioning of KESHET programming.


NOTE: This position description is intended to indicate the basic nature of the position and to provide examples of typical duties that may be assigned.  It does not imply that all employees within the position perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.  Employee may perform other related duties as required to meet the ongoing needs of the organization.

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