Copier & Printer Technician — Dallas, TX

Smart Office Automation
www.yougotsmart.com

Smart Office Automation is one of the fastest-growing office technology companies in Texas, and we’re expanding our Dallas Service Team. We’re looking for a motivated Copier & Printer Technician who enjoys solving problems, working with customers, and taking pride in getting equipment running smoothly.

This role blends hands-on technical work in our shop with direct interaction with our customers, giving you the best of both worlds. You’ll train with our experienced service team and grow into a trusted expert for our Dallas branch.

What You’ll Do

• Repair and maintain office copiers, desktop printers, and label printers
   
• Troubleshoot & resolve printing and connectivity issues (PC to printer)
   
• Work directly with customers—both in person and over the phone—to diagnose issues and provide excellent service
   
• Keep shop equipment, parts, and commonly used inventory organized and ready
   
• Open, manage, and close service tickets through our automated system
   
• Collaborate daily with your Dallas teammates and support leadership
   
• Represent Smart Office Automation with professionalism, reliability, and a positive attitude
   

What You Bring

• Great communication skills—written, verbal, and in customer-facing situations
   
• Strong organizational habits and follow-up
   
• Ability to problem-solve and think mechanically
   
• Experience using Excel and a willingness to learn new systems
   
• Basic networking/connection troubleshooting preferred
   
• Mechanical or electrical troubleshooting experience is a plus
   
• A positive attitude, professional appearance, and a team-first mindset
   

What We Provide

• Full training on equipment, processes, and customer workflows
   
• Medical, Dental, Vision, Group Life insurance
   
• Paid Time Off
   
• Hands-on experience in a fast-growing Dallas branch
   
• Opportunities to advance as the company continues to scale
   

Job Type: Full-Time

Location: Dallas, TX
Requirements: Must pass a background check

What We’re Looking For

• Strong written and verbal communication skills, with the ability to explain technical issues clearly to both customers and teammates
   
• Comfortable working in Excel and basic computer systems for documentation, tracking, and reporting
   
• Highly organized with strong attention to detail and the ability to manage multiple tasks at once
   
• Dependable follow-through — you take ownership of tasks and communicate updates proactively
   
• A natural problem-solver who can think critically and troubleshoot issues efficiently
   
• Able to follow written and verbal instructions while also knowing when to ask the right questions
   
• Solid mechanical and electrical troubleshooting skills, with a desire to keep learning and improving
   
• Strong understanding of networking and connectivity related to printers and copiers
   
• Consistently professional in appearance, attitude, and customer interaction — you represent the company every day