Intouch Insight is seeking a Product Manager to join our team which is responsible for the health and growth of our suite of software products. The Product Management team oversees Intouch’s strategic product objectives by developing and delivering solutions that delight and inspire our customers. In this role you will be a “holistic product manager”.

This position gives you an excellent opportunity to work with a team of highly motivated product management, engineering, operations and marketing talent as we continue to innovate in the Customer Experience (CX) space across a variety of Customer Experience Management (CEM) tools.

What You Bring To The Team

• 2-3 years of  product management or related experience; Familiarity with mid-market customers and products in a B2B business.
• Demonstrated  ability to balance multiple priorities under minimal supervision and drive results.
• Strong written and verbal communication skills, excellent presentation skills,  comfortable interacting with all levels of an organization.
• Very strong interpersonal skills.
• Comfortable working in an Agile software development process, in a fast-paced continuous-deployment environment.
• Knowledge and experience of data, BI/analytics, reporting platforms and data visualization techniques and tools.
• Ability to ensure product success and client satisfaction by managing product backlog priorities, timelines, dependencies and critical paths, and assisting in solution rollout.
• Experience working in close partnership with the development teams, attending daily stand-ups, calls, sprint planning, high level estimates and sprint retrospectives.
• Provide regular, useful communication to internal stakeholders.
• Demonstrated commitment to continuous improvement and to your own development.

Your Impact

• Create deep relationships with customers to better understand the challenges of CX teams at midsize companies.
• Develop a strong understanding of the business drivers of our products - profitability, pricing, services mix, sales channels, etc.
• Be visible throughout the organization, advocate for our customers and the products that are truly meaningful to them.
• Continuously monitor where our products are in their lifecycle and work holistically across the business to manage lifecycle events (end of life, new product launch, etc.)
• Be accountable for your results and report out to stakeholders on the impact that products and projects are making.

Key Results

• Effective development of scope documents, epics and user stories that guide the development team (effective and groomed backlog).
• Frequent, relevant, high-quality stakeholder communication.
• Highly effective program & project execution.
• Efficient and effective delivery of services (quality, cost control).

About Intouch

Intouch Insight is a growing technology and managed services company with headquarters in Ottawa, Canada. We take great pride in the Customer Experience ecosystem we’ve created, allowing us to be at the forefront of innovation and driving growth for our clients. We have a 25+ year history and a Fortune 1000 customer-base. Our single platform approach allows multiple data sources such as Survey, Checklists, Mystery Shop and Audit data to use our common reporting platform. At our core, we’re passionate about helping businesses create experiences to win customers for life.

Salary Description

$80,000-$90,000

Intouch Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.