Veritas-HHS seeks a Program Manager to work at the 6th Judicial District Child Support Services of TN office located in Knoxville, TN. Experience in child support is a must.

Job type: Full-time/In-person

Schedule: Monday to Friday, 8am to 5pm

Salary: starting at $70,000 depending on experience

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our company culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper

Core Values - Integrity, innovation and creativity, quality of work, and customer service/teamwork.

About the Position:

The Program Manager provides strategic leadership, operational oversight, and a forward-looking vision for a Child Support Services office of approximately 42 staff in Knoxville, TN. This role is responsible for optimizing daily operations, ensuring contractual compliance, fostering high-performing teams, and building strong partnerships with state agencies, courts, and community organizations. The Program Manager develops and refines procedures, processes, and performance measures to effectively manage caseloads and drive continuous improvement. 

Primary Responsibilities:

Leadership & Operational Management

• Provide clear direction, coaching, and support to child support staff to ensure Veritas HHS consistently fulfills all contract requirements and performance standards.
• Lead, mentor, and oversee the local management team, ensuring effective supervision, skill development, and accountability across the office.
• Develop, implement, and refine procedures, workflows, and methods that ensure timely and accurate management of child support cases in accordance with federal, state, and contractual requirements.

Strategic Planning & Performance Improvement

• Assess operational efficiency and effectiveness; identify gaps and implement process improvements to enhance service delivery and meet project goals.
• Develop short-term and annual operational plans, aligning staffing, resources, and priorities with program performance metrics and contractual expectations.
• Evaluate and introduce appropriate technologies, tools, and data-driven solutions to streamline operations and support continuous improvement.

Partnerships & Stakeholder Engagement

• Collaborate closely with the Tennessee Department of Human Services leadership to maintain strong, positive, and productive working relationships.
• Represent the office in interactions with the Court, legal partners, and community-based organizations, fostering collaboration and trust.
• Serve as the point of contact for local stakeholders and ensure the office’s responsiveness, professionalism, and commitment to quality service.

Administrative & Facility Oversight

• Oversee office facilities, equipment, and operational infrastructure to ensure a safe, efficient, and professional work environment.
• Monitor resource needs and coordinate with Veritas HHS leadership to support staffing, training, and operational requirements.

#ZR

• Bachelor’s degree preferred
• At least five years’ experience in child support case management or related field with at least three years supervising at least 20 employees
• Strong communication skills
• Successful record leading, motivating, and training employees

Learn about Veritas HHS at www.veritas-hhs.com