Are you passionate about transforming data into actionable insights? As a Power BI Developer, you’ll play a pivotal role in our data-driven journey. Your expertise will bridge the gap between raw information and strategic decision-making.

Data Visualization and Reporting:

• Create compelling Power BI reports and dashboards. 
• Collaborate with business stakeholders to understand their data needs and translate them into effective visualizations. 
• Ensure data accuracy and consistency across reports.

BPO Metrics Proficiency: 

• Leverage your understanding of BPO (Business Process Outsourcing) metrics: 
• Average Handling Time (AHT) 
• First Call Resolution (FCR) 
• Service Level Agreement (SLA) Compliance 
• Customer Satisfaction (CSAT) o First Reply Time (FRT) 
• Chat Concurrency 
• Attrition 
• Shrinkage 
• Analyze call center data and operational efficiency

T-SQL Expertise: 

• Craft efficient T-SQL queries to extract, transform, and load data into Power BI. 
• Optimize data models and DAX calculations. 

Microsoft Fabric Familiarity 

• While Microsoft Fabric is relatively new, we value your experience with similar systems.
• Familiarize yourself with Microsoft Fabric and its integration capabilities.  
• Independently train on Microsoft Fabric to contribute effectively. 

Star Schema Design: 

• Implement star schema principles for efficient data modeling.  
• Structure fact tables, dimension tables, and relationships. 
• Optimize query performance. 

Advanced Power BI Features Beyond the desktop app, explore:

Power BI Service: 

• Collaborate in the cloud. 
• Power BI Paginated Reports (formerly Report Builder): Create printable reports. 
• Real-Time Datasets: Stream live data for dynamic dashboards. 
• Power BI Embedded: Embed reports in custom applications. 
• Power Query M Formula Language: Handle complex transformations. 

Custom Visuals: Extend visualizations. Collaboration and Knowledge Sharing: 

• Work closely with developers, data engineers, and business analysts. 
• Share insights, especially regarding Microsoft Fabric. 
• Conduct training sessions to empower the team. 

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

While we recently opened our first in-person office, many of our roles—including this one—remain fully remote. We have built a strong culture and set of processes to support the success of our remote team members. We also value in-person connections and, when possible, organize opportunities for team members to meet and build relationships offline. We believe that building offline relationships is critical to successful online work.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years as a Power BI Developer in the BPO Industry.
• Strong T-SQL skills and data modeling experience.
• Familiarity with BPO metrics and call center operations.
• Adaptability to learn new technologies.
• Excellent communication for effective collaboration.