Are you passionate about transforming data into actionable insights? As a Power BI Developer, you’ll play a pivotal role in our data-driven journey. Your expertise will bridge the gap between raw information and strategic decision-making.

Data Visualization and Reporting:

· Create compelling Power BI reports and dashboards. 

· Collaborate with business stakeholders to understand their data needs and translate them into effective visualizations. 

· Ensure data accuracy and consistency across reports.

BPO Metrics Proficiency: 

· Leverage your understanding of BPO (Business Process Outsourcing) metrics: 

· Average Handling Time (AHT) 

· First Call Resolution (FCR) 

· Service Level Agreement (SLA) Compliance 

· Customer Satisfaction (CSAT) o First Reply Time (FRT) 

· Chat Concurrency 

· Attrition 

· Shrinkage 

Analyze call center data and operational efficiency

T-SQL Expertise: 

· Craft efficient T-SQL queries to extract, transform, and load data into Power BI. 

· Optimize data models and DAX calculations. 

Microsoft Fabric Familiarity 

· While Microsoft Fabric is relatively new, we value your experience with similar systems.

· Familiarize yourself with Microsoft Fabric and its integration capabilities.  

· Independently train on Microsoft Fabric to contribute effectively. 

Star Schema Design: 

· Implement star schema principles for efficient data modeling.  

· Structure fact tables, dimension tables, and relationships. 

· Optimize query performance. 

Advanced Power BI Features 

Beyond the desktop app, explore:

Power BI Service: 

§ Collaborate in the cloud. 

§ Power BI Paginated Reports (formerly Report Builder): Create printable reports. 

§ Real-Time Datasets: Stream live data for dynamic dashboards. 

§ Power BI Embedded: Embed reports in custom applications. 

§ Power Query M Formula Language: Handle complex transformations. 

Custom Visuals: Extend visualizations. 

Collaboration and Knowledge Sharing: 

§ Work closely with developers, data engineers, and business analysts. 

§ Share insights, especially regarding Microsoft Fabric. 

§ Conduct training sessions to empower the team. 

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years as a Power BI Developer in the BPO Industry.
• Strong T-SQL skills and data modeling experience.
• Familiarity with BPO metrics and call center operations.
• Adaptability to learn new technologies.
• Excellent communication for effective collaboration.