We are Hiring!

Job Posting: Family Resource/Support Specialist

Location: 206 East 4th Street, Watkins Glen, NY
Employment Type: Full Time 35 hours

Salary: $18.00-$20.00

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Steuben/Livingston builds communities that care for all people. We serve all people seeking help in a safe, welcoming and comforting environment that feels like being at home.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

About the Role:

The Family Resource/Support Specialist is responsible for initiating and maintaining regular and long-term contact with families for the purpose of strengthening the parent-child relationship; for identifying and interviewing families to assess their needs, determine eligibility for home visitation services, and provides education to families regarding resources available, for enhancing parenting skills; providing child development education and activities

to encourage development as well as offering support in the areas of goal setting, community connections, and family functioning to aid in reducing the family and its members' overall vulnerability and susceptibility to stress. The Family Resource/Support Specialist is responsible for identifying and interviewing families to assess their needs, determine eligibility for home visitation services, and provides education to families regarding resources available in Steuben County. The Family Resource/Support Specialist is also responsible for nurturing existing partnerships with referral sources as well as seeking and building new relationships to increase referrals received and coordinate services.

Key Responsibilities:

• Establishes a trusting relationship with families by initiating and maintaining regular contact through home visiting
• Familiarizes self with parent-child interaction and child development materials and activities
• Applies basic advocacy and support skills to foster self-sufficiency and a healthy interdependence with the community in families
• Familiarizes self with the dynamics of child abuse and neglect and demonstrates skill in using this knowledge
• Seeks and maintains knowledge regarding existing referral sources, sharing this information with families as well as assisting families in the acquisition of such services as appropriate
• Works in collaboration with families to identify strengths and establish goals
• Plans and facilitates regular parent groups/socialization events for families
• Records observation of home visits in an acceptable and timely manner into the HFNY Management Information System
• Distributes and collects screening tool to all referral sources throughout Steuben County
• Maintains positive working relationships with all referral sources located throughout Steuben County while seeking and building new partnerships to increase referrals received
• Acts as representative to community by providing occasional presentations to referral sources or other interested parties throughout Steuben County
• Conducts and documents Family Resilience Opportunity for Growth (FROG) assessments on identified families, presents appropriate families to Program Supervisor and ensures a seamless transition of the family to the Family Support Specialist
• Seeks and maintains knowledge regarding existing referral sources throughout Steuben County, sharing this information with families as appropriate
• Provides short-term direct service, such as family advocacy, as directed by Program Supervisor
• Records Family Resilience Opportunity for Growth (FROG) assessment narratives in an acceptable and timely manner into the HFNY Management Information System
• Completes all required documentation, reports and HFNY State Forms and enters them into the HFNY Management Information System in a timely manner
• Completes Healthy Families Family Resilience Opportunity for Growth (FROG) Community Outreach Core Training, orientation and subsequent recommended trainings and conferences
• Participates in all Family Resource Specialist quality assurance visits with Prevent Child Abuse New York as well as quality assurance visits with HFNY Program Contract Manager as required
• Participates in regular staff meetings and meetings with supervisor
• Manages assigned caseload
• Completes other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive.

Employees are required to follow appropriate supervisory direction and perform other related duties as required

Qualifications:

• Education: Bachelor’s degree in human services preferred. High School Diploma or equivalent with appropriate experience will be considered.
• Credentials: Valid NY State Driver License and access to a reliable vehicle
• Experience: At least one year of experience working with families
• Relevant combination of education and experience will be considered

Preferred Skills:

• Experience working with families of diverse cultures with the ability to be culturally sensitive, compassionate, and empathetic.
• Strong interpersonal skills with an ability to relate to people with respect.
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.
• Possess excellent verbal and written communication skills.
• Ability to prioritize assignments, plan, and complete work projects with minimal direction
• Exceptional time management skills and ability to effectively and meet deadlines
• Willingness to foster agency, department and program wide cooperation and team work through use of positive/constructive communication techniques.
• Ability to maintain absolute confidentiality in regards to all records reviewed including consumer records, employee records and billing records.
• Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
• Ability to analyze and interpret data and to handle problem resolution.
• Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Demonstrate commitment to Agency Mission Statement.
• Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.
• Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
• Ability to work in a cooperative and helpful manner with all individuals

Top Benefits and Perks:

Why work for Catholic Charities?

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package.
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

How to Apply:

Interested candidates are invited to apply on the Catholic Charities of Steuben/Livingston website at www.ccsteubenlivingston.org/join-our-team/

Join us and help make a positive impact in our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet