About Us:    

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided. 

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!

Job Description:     

The Director of Healthcare Practice Operations is a national field operations leader responsible for overseeing multiple service lines—Virtual Urgent Care, Virtual Primary Care, and Mental Health. 

Reporting to the Vice President of Healthcare Practice Operations, this role provides leadership to Operations Managers (service-line specific) responsible for day-to-day provider operations (~300 providers). 

The Director ensures cross-functional alignment, operational consistency, and scalability while driving provider engagement, efficiency, and organizational performance.

Responsibilities:    

• Leadership & Oversight – Lead and mentor Operations Managers who oversee Providers across all service lines; ensure strong alignment to organizational goals and First Stop Health’s mission. 
• Operational Strategy & Performance – Translate enterprise operational strategies into regional execution plans that optimize provider utilization, access, and member experience. 
• Cross-Service Line Integration – Ensure coordination across Urgent Care, Primary Care, and Mental Health operations to maintain consistency in provider expectations, workflows, and service delivery. 
• Provider Network Optimization – Partner with the VP on capacity forecasting, provider mix (W2 vs. 1099), and licensure alignment to ensure the right providers are available at the right time. 
• Performance Management – Establish, monitor, and continuously improve provider and operational KPIs; hold Senior Managers accountable for driving engagement and efficiency. 
• Collaboration with Provider Network Support Operations – Partner closely with the Provider Network Support Operations team (Clinical Support, Provider Activation, and Network Analytics) to ensure alignment, efficiency, and data-driven decision-making across the provider network. 
• Cross-Functional Collaboration – Work closely with Clinical, Product, Technology, and Finance leaders to align operational initiatives with organizational priorities and growth goals. 
• Financial Accountability – Contribute to regional P&L management; identify opportunities for cost optimization while maintaining high-quality care and provider satisfaction. 
• Leadership Development – Build leadership capability across the region by coaching Senior Managers and fostering a culture of accountability, collaboration, and continuous improvement.

Requirements:    

• Bachelor’s degree required; advanced degree preferred.
• 8+ years of progressive leadership experience in healthcare operations, with at least 5 years managing multi-site or multi-service line operations. 
• Proven success leading large provider networks in virtual care, telehealth, or multi-site healthcare delivery settings. 
• Experience leading and developing large multi-layered teams (Senior Managers, Practice Managers, Operations Managers, and Providers). 
• Deep understanding of W2 vs. 1099 provider models, capacity forecasting, and workforce optimization. 
• Strong analytical mindset with experience using KPIs, dashboards, and data-driven insights to inform operational decisions. 
• Excellent communication, collaboration, and relationship-building skills. 

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.

To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com