About The Jeffcoat Firm

At The Jeffcoat Firm, we are dedicated to serving everyday people in crisis. Led by CEO Michael Jeffcoat, our mission is to deliver exceptional legal services across South Carolina with integrity, compassion, and excellence. Our team is composed of ambitious, resilient, and self-motivated professionals who take pride in providing outstanding care to our clients and fostering a supportive work environment.

Position Overview 

We are seeking a proactive, detail-oriented Legal Assistant to oversee the management of co-counsel referrals and lead client outreach initiatives. This role is pivotal in ensuring smooth coordination between our firm, partnering law firms, and clients, while maintaining exceptional communication and organizational standards. The ideal candidate will thrive in a fast-paced legal environment, demonstrate professionalism in all interactions, and take ownership of keeping referral and client processes running seamlessly. 

Key Responsibilities 

Co-Counsel Referral Management 

• Serve as the primary point of contact for co-counsel firms regarding case referrals, updates, and documentation. 
• Track all incoming and outgoing referrals using firm systems (Litify). 
• Ensure referral agreements, engagement letters, and fee arrangements are properly documented and executed. 
• Monitor case progress with co-counsel partners to ensure timely communication and task completion. 
• Maintain and update referral databases, ensuring accuracy and compliance with firm policies. 

Client Outreach & Relationship Management 

• Conduct regular outreach to clients regarding case updates, satisfaction follow-ups, and documentation needs. 
• Support paralegals and attorneys with scheduling client meetings, calls, and check-ins. 
• Maintain a high level of client service, ensuring each interaction reflects the firm’s commitment to care and professionalism. 
• Assist in the preparation of client communication templates and outreach campaigns. 
• Collect and summarize client feedback to improve communication and service processes. 

Qualifications 

• Education: Bachelor’s degree or paralegal certification preferred. 
• Experience: 2+ years of experience in a law firm, legal operations, or client relations role. 
• Strong communication skills (written and verbal) with a professional and empathetic tone. 
• Exceptional organizational and multitasking abilities with attention to detail. 
• Proficiency with legal case management or CRM systems (Litify, Clio, or similar). 
• Ability to work independently, meet deadlines, and maintain confidentiality. 

Preferred Skills 

• Experience coordinating with co-counsel or external legal partners. 
• Familiarity with litigation or personal injury case processes. 
• Comfortable analyzing and reporting referral metrics or client satisfaction data. 
• Strong customer service orientation and problem-solving mindset. 

Position Details 

• Reports To: Litigation Support Manager 
• Hours:  8:30 AM – 5:30 PM, Monday through Friday 
• Employment Type: Full-Time 
• Location: Hybrid/Remote Option Available

Why Join Us:

• Competitive Compensation: $23-$26 per hour, based on experience.
• Work-Life Balance: Limited overtime, with a maximum of 5 hours per week.
• Comprehensive Benefits: Medical, dental, vision, 401(k) with employer contribution, parental leave.
• Paid Time Off & Holidays: Generous vacation policy plus 12 paid holidays annually.
• Community & Giving Back: Paid Volunteer Time Off to support causes you’re passionate about.
• Growth Opportunities: Supportive leadership, transparent communication, and ongoing training to advance your career.

Our Commitment to Diversity & Inclusion
The Jeffcoat Firm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Application Support:

If you are unable to apply online due to a disability, please contact Talent Acquisition at hiring@thejeffcoatfirm.com.