Successful Client Services Specialist directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.
Key responsibilities:
* Handle customer inquiries, concerns and complaints professionally
* Process data entry and quotes
* Act as liaison between clients and internal departments
* Provide updates on repair status turnaround times
Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry
* Multi-task oriented with attention to detail
* Customer focused mindset – Problem solving abilities
Familiar with AS9100 and ISO Quality programs would be an asset
*Proficiency with Microsoft Outlook, Word, Excel, Internet navigating
*Familiarity with Component Control/ Quantum operating system
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you. Apply now to join our team as a Client Services Specialist.
Job Type: Full-time & Part-time
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance