Job Summary:   

The Collections Manager will oversee and manage escalated collections activities across the accounts receivable portfolio, focusing on aged and delinquent accounts to support healthy cash flow for the business. This role is also responsible for addressing historical collections challenges, developing scalable processes for future acquisitions, and improving transparency and accountability around client payment issues. 

The ideal candidate will have experience working with legal or professional services clients and the ability to collaborate effectively with Sales, Billing, and senior leadership teams to strategize and resolve outstanding receivables. The successful candidate is persuasive yet professional—skilled in maintaining strong business relationships while driving timely payment resolution. Strong communication, analytical, and research skills, combined with a customer-service mindset and keen attention to detail, are essential for success in this role. 

 ??Role and Responsibilities?: 

• Lead and manage all activities associated with collection efforts on aged receivables, delinquent accounts, monitoring account status, and preparing correspondence.  
• Proactively communicate with clients regarding outstanding balances, overdue payments, and resolution plans while maintaining professional relationships.  
• Serve as the escalation point for complex or high-visibility collection issues, coordinating with Sales, CFO, and CEO as appropriate. 
• Manage client payment disputes, particularly where lawyers are paid directly, but company invoices remain outstanding. 
• Work cross-functionally with sales and billing teams to strategize and resolve account-specific challenges. 
• Support billing team efforts and ensure accountability across teams once issues are escalated. 
• Develop and implement policies, procedures, and strategies to accelerate collections and reduce aged receivables.  
• Monitor aging reports to identify trends and recommend accounts for escalation, payment plans, or write-offs. 
• Prepare and present regular reports on collection performance, aged receivables, delinquency trends, DSO (Days Sales Outstanding) and risk accounts. 
• Provide recommendations to leadership on risks, opportunities, and process improvements to strengthen cash flow. 
• Support month-end closing activities related to accounts receivables and collections. 
• Oversee integration for newly acquired entities and inherited overdue accounts. 

Requirements: 

• Bachelor’s degree in Finance, Accounting, Economics, or related field. 
• Minimum of 5+ years of experience in collections or accounts receivable management experience, preferably in a legal, eDiscovery or professional services environment 
• Proficiency in Microsoft Excel and familiarity with reporting tools is a plus. 
• Experience with Sage Intacct, Lockstep, or Avalara 
• Familiarity with invoicing, billing systems, and ERP systems. 
• Knowledge of finance-related KPIs like DSO, AR turnover, and cash collections 
• Proven ability to manage sensitive client interactions with professionalism and tact. 
• Strong negotiation, analytical and interpersonal skills. 
• Excellent written and verbal communication skills.  
• Organized, self-motivated, and able to manage multiple priorities in a fast-paced, private equity-backed environment.

Preferred Requirements:  

• Background in legal or professional services collections.  
• Experience working with senior leadership or high-visibility or escalated client issues.  
• Familiarity with acquisition-heavy organizations.  

Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer. 

Benefits & Work Conditions: Repario offers an extensive array of benefits that help our employees improve their quality of life. The following benefits create added value to the work experience and make us a premier employer: 

• 100% Telecommute positions  
• Health, Dental and Vision Insurance 
• 401K with Matching 
• Paid Family Leave 
• Flexible Time Off (FTO) 

About the Business:   

Repario is an international, end-to-end eDiscovery service provider founded in 2023. Established via the merger of five established eDiscovery companies, each bringing their own expertise and specialty areas to our consolidated practice, Repario offers a comprehensive suite of services unmatched elsewhere in the industry. We provide expert digital forensics, incident response, and eDiscovery solutions focused primarily on the legal sector. We are a growing, entrepreneurial company seeking top-tier talent to help us provide exceptional value to our existing clients, while assisting in growing our market share and geographic footprint. We prioritize accuracy, security, and timely delivery and are dedicated to providing our clients with the highest level of service and support.