Position Summary

The Manager, Strategic Integrations plays a key supporting role within the Enterprise Center of Excellence (CoE) at AdaptHealth. This position is responsible for managing day-to-day integration tasks, supporting onboarding and conversion efforts, and coordinating with teams across the organization to ensure smooth transitions for acquired entities. The Manager ensures operational readiness and contributes to the continuous improvement of integration practices.

Essential Functions & Responsibilities

Integrations & Conversions

• Assist in the execution of integration activities including pre-go-live planning, system setup, and post-go-live support
• Coordinate task completion and status tracking across departments (Operations, IT, Finance, HR, Compliance, etc.)
• Follow established integration playbooks and templates to support consistency and efficiency
• Support gap resolution and issue escalation during onboarding and conversion
• Monitor and track progress of integration checklists and project timelines
• Participate in site visits or virtual support sessions as needed

Project Coordination

• Support the planning and execution of CoE-led initiatives aligned with organizational goals
• Assist in monitoring project milestones and maintaining documentation and reporting
• Act as liaison between functional teams to help maintain alignment and drive task completion

Training & Support

• Support the development and delivery of training sessions and resources for onboarding teams
• Coordinate with internal trainers and subject matter experts to ensure knowledge sharing
• Respond to integration-related inquiries and support tickets

Team Collaboration & Reporting

• Collaborate with CoE leadership and team members to execute assigned responsibilities
• Participates in regular team meetings, reporting progress and identifying risks or support needs
• Promote a culture of collaboration, adaptability, and operational excellence

Systems & Tools

• Use tools such as Jira, Microsoft Suite, FreshService and Brightree for task tracking and reporting
• Compile data and prepare reports to support leadership decision-making
• Assist in identifying and implementing process improvements

Management/Supervision

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Establish annual goals and objectives for the department based on the organization's strategic goals
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations

Competency, Skills and Abilities:

• Excellent relationship building skills and personality
• Excellent verbal and written communication and presentation skills
• Proven ability to demonstrate a drive for results and accountability of business needs
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective
• Above-average critical thinking, analytical and problem-solving skills
• Decision making, and problem-solving skills with attention to detail prioritizing and manage multiple tasks.
• Ability to manage conflict and maintain constructive working relationships with people at all levels of an organization (both internal and external to the company)
• Ability to meet deadlines; accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions
• Proficient computer skills and knowledge of Microsoft Office
• Demonstrate decisiveness in resolving business problems, making decisions, and identifying priorities

Education and Experience Requirements:

• Bachelor's degree in Business Administration, Operations Management, Healthcare Administration, or related field 
• 5-7 years of experience in project management, operations, or integration roles 
• 2-3 years of management or team leadership experience 
• Experience managing complex, multi-phase projects with cross-functional teams 
• Previous experience with mergers, acquisitions, or organizational integration preferred
• Project Management certification (PMP) or equivalent highly preferred
• Six Sigma certification (Green Belt or Black Belt) a plus

Physical Demands and Work Environment:

• Must be able to bend, stoop, stretch, stand, and sit for extended periods.
• Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
• Work environment may be stressful at times, as overall office activities and work levels fluctuate.
• Subject to long periods of sitting and exposure to computer screen.
• May be exposed to angry or irate customers, patients, or referral sources.
• Ability to utilize a personal computer and other office equipment.
• Able to lift to 5 to 10 pounds periodically as needed.
• Mental alertness and the ability to properly treat confidential information.
• Physical and mental ability to perform essential functions.
• Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy
• Ability to work independently with little or no supervision.
• Ability to work outside of normal business hours as needed
• Must be able to travel as needed