(Full-Time | Temp-to-Possible Hire)

Georgetown, TX (On-site)

Department: Operations | Reports to: Manager of Customer Experience

Status: Full-Time | Temporary-to-Hire | Non-Exempt/Hourly

Headquartered in Georgetown, Texas, Everware International leads a family of innovative companies dedicated to revolutionizing the culinary and foodservice industries. Our flagship brand, Cangshan, epitomizes our commitment to crafting exquisite kitchen knives using premium materials and expert craftsmanship. Alongside Cangshan, our family includes respected entities like New Star Foodservice, Henry Foodservice Products, and our US manufacturing team at Austin Cutlery & Tool. Each of these contributing to our mission by crafting quality products and delivering an exceptional experience. We’re an organization that values teamwork, excellence, and a growth mindset. We’re looking for ‘A-players’ to join our team. Interested candidates, please send resumes to careers@everwarenow.com.

Position Summary

We are seeking a detail-oriented and customer-focused Customer Experience Coordinator to join our Operations team. This role plays a key part in supporting customer satisfaction through accurate order processing, clear communication, and proactive problem-solving.

As a Temp-to-Possible Hire opportunity, this position offers a chance to prove your skills and potentially transition into a permanent role with a growing and dynamic company.

Key Responsibilities

Order Processing & Support

• Enter, review, and process customer orders with accuracy and attention to detail.
• Coordinate with shipping, warehouse, and accounting teams to ensure timely and seamless order fulfillment.
• Communicate updates, changes, or delays to customers and internal stakeholders.

Account Maintenance & Setup

• Support the setup and maintenance of customer accounts, ensuring all information is accurate and current.
• Serve as a liaison between internal teams and external partners to resolve inquiries efficiently.
• Track and document all customer interactions within company systems (ERP, CRM).

Customer & Sales Support

• Respond to customer and sales inquiries related to orders, shipments, and product availability.
• Monitor open orders, discrepancies, and delivery status while maintaining exceptional service levels.
• Prepare and update internal reports, sales activity summaries, and fulfillment dashboards.

Returns, Credits & Documentation

• Process return authorizations (RMAs) and adjustments.
• Prepare credit memos and maintain accurate return documentation.
• Ensure proper follow-up and resolution on all customer-facing transactions.

Qualifications

Education & Experience

• High school diploma or GED required; associate or bachelor’s degree in business or related field preferred.
• 2+ years of experience in customer service, order coordination, or operations support.
• Experience with ERP and CRM systems required (SAP/S4 HANA preferred).
• Familiarity with EDI (Electronic Data Interchange) and API processes is a plus.

Skills & Competencies

• Strong written and verbal communication skills with a customer-first mindset.
• Excellent attention to detail and ability to manage multiple priorities.
• Demonstrated problem-solving and decision-making ability.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Team-oriented and adaptable in a fast-paced environment.

Physical Requirements

• Ability to sit or stand for extended periods (up to 8 hours).
• Occasionally lift or move up to 20 pounds.

Work Environment

• Professional office setting with standard lighting and moderate noise levels.

Schedule

Monday – Friday | 8:00 AM – 5:00 PM

(Some overtime or schedule adjustments may occur based on business needs.)

Why Join Everware International?

? Collaborative and inclusive culture.

? Opportunity to transition into a permanent role.

? Hands-on experience in a growing, innovation-driven organization.

? Competitive hourly rate and potential for career growth.

Ready to grow your career in customer experience?

Apply today and become part of a team that values service, innovation, and excellence in every customer interaction.