Job Title: Reservationist

Reports To: General Manager

Department: Front of House
Employment Type: Hourly, Non-Exempt

About José Andrés Group 

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The Reservationist / Guest Services Assistant is the first voice and impression of José Andrés Group’s hospitality experience. This role manages guest communications, reservations, and administrative support to ensure seamless operations and outstanding service. Balancing both front-of-house coordination and back-office organization, the role is essential in curating personalized experiences for every guest—including VIP clientele, hotel partners, and special events—while upholding the highest standards of professionalism and discretion.

Key Responsibilities

Guest Reservations & Experience

• Manage inbound calls, emails, and online inquiries for dining      reservations, modifications, and special requests through SevenRooms or      similar platforms.
• Anticipate and accommodate guest preferences—including VIPs, large      parties, dietary requests, and special occasions—while optimizing seating      and revenue.
• Provide warm, informed, and engaging communication to every caller;      promote special experiences, events, or offerings to enhance the visit.
• Coordinate with hotel concierges, casino hosts, brand partners, and      group sales contacts to ensure seamless service for shared clientele.

Administrative & Office Support

• Maintain accurate guest profiles, logs, and contact databases      including preferences, birthdays, anniversaries, and visit histories.
• Support event coordination by preparing menus, reservation lists,      confirmations, and internal communication documents.
• Assist with general administrative tasks such as filing, ordering      supplies, managing office communications, and maintaining inventory of      printed materials.
• Track reservations, cancellations, and no-show reports for      management review.

Partnership & VIP Coordination

• Act as a liaison for VIP guests, partner activations, and special      hosted experiences, ensuring all details are accurately communicated to      the management team.
• Support the execution of partnership or sponsorship reservations,      ensuring guests of partner brands or hotel affiliations receive      exceptional service aligned with JAG standards.
• Maintain discretion, professionalism, and confidentiality in      handling all guest and partner information.

Team Collaboration & Communication

• Communicate guest details, preferences, and special requests to the      management and service teams to ensure flawless handoffs and execution.
• Participate in pre-shift meetings, contributing updates on VIPs,      high-profile guests, and large parties.
• Work cross-functionally with hosts, managers, culinary, and bar      teams to uphold smooth service flow.

Technology & To-Go Coordination (as applicable)

• Accurately process reservations, confirmations, waitlists, and guest      communications through SevenRooms or equivalent systems.
• Support takeout and pickup coordination, ensuring timely and      accurate handoffs between the kitchen and guests.
• Assist with light data entry, menu updates, and system maintenance.

Required Qualifications

• 1–2 years in a reservationist, orr administrative role within a      high-volume restaurant, hotel, or hospitality setting preferred. 
• Familiarity with reservation software and POS systems is a plus.
• Excellent verbal and written communication
• Strong      organizational skills and ability to multitask in a fast-paced      environment.
• Proficiency in Microsoft Office/Google Suite and multitasking in a      fast-paced environment. 
• Ability to handle high call volumes gracefully while maintaining a      positive demeanor.
• Passionate about hospitality and fine dining; team-oriented with a      guest-first mindset; adaptable to evening, weekend, and holiday shifts. 
• Knowledge of Spanish or other languages is advantageous in our      diverse guest base.

Physical Requirements & Working Conditions

• Ability to stand and walk for extended periods 
• Must be able to lift up to 25 lbs. regularly.
• Comfortable working in high-energy nightlife and fine dining      environments with music, lighting, and guest interaction.

In Return, We Offer You

• Competitive pay with industry-leading benefits.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement savings plan.
• Exclusive employee dining and partner discounts.
• Employee Assistance Program (EAP).
• Opportunities for growth within José Andrés Group’s national      portfolio.
• A dynamic, creative, and purpose-driven culture.

Equal Opportunity Employer

José Andrés Group is proud to be an Equal Opportunity Employer. We participate in the federal E-Verify Program.