Position: Client Services Communications Associate

Job Type: Full-time, exempt, and salaried

Reports to: Senior Director, Investor Relations

Location: San Francisco (Presidio)
Compensation: $80,000 - $90,000

About Us

Since 2001, Hamilton Zanze has been a leader in multifamily real estate investments, with a steadfast commitment to our investors and the communities we serve. Our mission is to invest with the highest standards to create a more enduring real estate community. We combine decades of investing expertise with dedicated client service to deliver impactful results that stand the test of time.

At Hamilton Zanze, we believe in creating generational wealth by being adaptable and forward-thinking. Our portfolio includes over 21,000 units across 16 states, and we continue to grow through strategic acquisitions and innovative investment solutions. We are proud to offer tax-efficient investment opportunities, including 1031 exchanges, that provide our investors with portfolio diversification, liquidity, and reliable income streams.

Join us and be part of a team that values excellence, integrity, and a commitment to making a positive impact in the real estate industry.

Position Summary

The Client Services Communications Associate is a key member of the Investor Relations (IR) team. The IR team is responsible for raising private capital and acting as the liaison between Hamilton Zanze and our investors. This position blends investor communication content creation and investor interactions over email and phone. The most successful candidates will be motivated to improve the investor communication experience through a service-oriented mindset. Reporting to the Senior Director of Investor Relations, the Client Services Communications Associate will craft Hamilton Zanze's written investor communications and effectively utilize channels to deliver clear, timely, and professional updates to investors of Hamilton Zanze. This individual will be responsible for fostering strong internal and external relationships with business partners, crafting compelling content, and developing communication efficiencies, including the responsible use of AI, to optimize the client experience.

Responsibilities

• Draft clear, engaging written materials for investor updates, reports, and other critical communications related to our national multifamily property portfolio.
• Edit and proofread all outbound investor content to ensure accuracy, clarity, and consistency in tone and brand. 
• Develop engaging and informative content (including templates) showcasing short, medium, and long-form communications.
• Cultivate an understanding and interest in multifamily real estate to effectively communicate our industry leadership and insights.
• Collaborate with the transactions and acquisitions teams to capture information and insights for investors and to be used in investor-related communications.
• Learn and embrace the lexicon of the multifamily segment.
• Build and maintain strong relationships with investors through phone, email and in-person engagement. 
• Document investor interactions and updates accurately in the firm’s CRM.
• Educate investors on the investment process including timelines and reporting cycles to enhance their overall experience.

Digital Proficiency:

• Microsoft Office Suite, Monday.com
• Ability and desire to learn HubSpot and Juniper Square (HZ investor portal)
• Explore and apply AI tools responsibly and within company policies to streamline content and drive communication efficiencies. 

Compensation & Benefits:Hamilton Zanze offers a comprehensive and competitive benefits package designed to support the well-being of our team members. These include: 

• 401(k) plan with company matching 
• Medical, dental, and vision insurance 
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) 
• Employer-paid Life and AD&D insurance 
• Employee Assistance Program (EAP)
• Additional perks and wellness benefits 

Compensation: The expected salary range for this position is $80,000 - $90,000, depending on experience, qualifications, and market factors.

Equal Opportunity Statement:

Hamilton Zanze is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Discrimination or harassment of any kind will not be tolerated.

How to Apply

Please apply through the job posting link provided or email your resume and cover letter to HR@hamiltonzanze.com with “Client Services Communications Associate” in the subject line. Applications submitted without both documents will not be considered.

• Minimum of 2 years’ experience in a client-facing or communications capacity
• A strong interest or experience in real estate investing.
• Proven ability to ‘manage up’ and work collaboratively with senior leadership.
• Intellectual curiosity and a passion for continuous learning.
• Excellent written and verbal communication skills
• Strong attention to detail
• Professional presentation
• Excellent written and verbal communication skills
• Proven ability to multi-task and prioritize responsibilities
• A strong interest or experience in real estate investing.
• Comfortable on the phone and an effective communicator.
• Writing proficiency and ability to communicate complex ideas effectively with a portfolio of writing samples.
• Proven ability to ‘manage up’ and work collaboratively with senior leadership.

Education and/or Training

• Bachelor’s degree from an accredited university