The ERP and Technology Administrator manages and supports JW Winco’s enterprise systems, primarily the Epicor Prophet 21 (P21) Enterprise Resource Planning (ERP) platform and related business applications. This hands-on role configures and maintains ERP functionality, supports users, troubleshoots issues, coordinates with a third-party IT provider, and ensures data integrity across systems.

While the position does not directly manage staff or budgets, it plays a key role in improving processes, enabling technology-driven efficiency, and serving as the internal contact for day-to-day IT and system support needs across departments.

• Serve as the primary administrator for Epicor Prophet 21 (P21), overseeing configuration, maintenance, user access, and troubleshooting.
• Partner with a third-party IT provider on network, server, and cybersecurity support, ensuring timely resolution of IT service requests.
• Serve as the internal contact for day-to-day IT and system support needs across departments.
• Coordinate ERP and technology projects with internal stakeholders and external vendors to enhance efficiency and system performance.
• Manage integrations between P21 and systems such as Avalara and e-commerce platforms.
• Maintain data integrity and accuracy through audits, reporting, and user training.
• Develop and maintain documentation, procedures, and user guides.
• Provide user support, training, and troubleshooting to promote adoption and maximize system performance.
• Participate in technology planning initiatives, identifying opportunities for process improvement, automation, and innovation.

Qualifications

• Bachelor’s degree in information systems, information technology management, computer science, or a related field preferred.
• 3–5 years of experience in ERP system administration or technical support within a manufacturing or distribution environment.
• Experience with Epicor Prophet 21 (P21) strongly preferred.
• Working knowledge of SQL databases, data integration tools, and reporting software (Crystal Reports, SSRS, Power BI).
• Strong proficiency in Microsoft 365 administration, Windows systems, and networking fundamentals.
• Excellent analytical, troubleshooting, and communication skills.
• Ability to balance strategic system management with responsive IT support.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.