Position Summary: 

The intern is responsible for developing a step-by-step manual after observing the Training and Quality Assurance responsibilities.  The intern will also provide general training support and assist in strengthening and streamlining the training process. 

Essential Qualifications & Functions: 

• Education: Internship must be part of a college degree requirement 
• Experience & Skills: 
• Clear, professional written, verbal, and interpersonal communication skills 
• Positive and engaged team member 
• Able to work effectively independently or on a team while multitasking and prioritizing projects 
• Able to function in an ever-changing and fast-paced setting 

Essential Duties & Responsibilities: 

• Develop step-by-step manual for the Training and Quality Assurance role 
• Study and make recommendations on how to streamline training processes 
• Assist the Director of Training with overall operations of the Training Department 
• Update New Employee Orientation checklist as courses are completed 
• Verify that new employees have completed all required policies and procedures 
• Update PowerPoints, as needed, and save slide decks in Training folder on SharePoint 
• Upload data from class rosters into online tracking system 
• Assist with tracking employee trainings and certifications 
• Assist with data collection and survey analysis 
• Schedule online trainings in Paylocity calendar 
• Assist with production of training aids, including New Employee Orientation books 

Essential Physical Requirements: 

• This is primarily sedentary work requiring the exertion of up to 50 pounds of force occasionally. 
• Work involves fingering, grasping, repetitive motions, vocal communication, and hearing. 
• Visual acuity is needed for preparing and analyzing data, operating machines, and observing surroundings. 

Reporting Structure: 

• Reports To: Melanie Heseman, Director of Training 

Benefits: 

• Paid internship opportunity with competitive hourly wage 
• Hands-on experience 
• Mentorship and networking opportunities with professionals in the field 
• Flexible work schedule to accommodate academic commitments 
• Potential for future full-time opportunities within the company based on performance