Account Manager

The Account Manager is responsible for building and maintaining strong relationships with existing clients and driving revenue growth through upselling, cross-selling, and customer retention strategies. This position involves managing a portfolio of accounts and serving as the primary point of contact for clients. The Account Manager collaborates with the sales team, customer support, and other departments to ensure customer satisfaction and achieve sales targets.  Are you passionate about building client relationships and love working within the dynamic world of home improvement?

Duties/Responsibilities

· Manage a portfolio of Lowes, Home Depot, & Menards accounts, nurturing relationships and acting as the main point of contact for all customer-related matters.

· Build and maintain strong, long-lasting customer relationships through regular communication and customer visits.

· Understand the unique needs and requirements of each client, providing tailored solutions to meet their objectives.

· Achieve sales targets and revenue growth goals by upselling, cross-selling, and renewing contracts with existing clients.

· Identify opportunities to expand business within existing accounts and collaborate with the sales team to pursue new business opportunities.

· Conduct regular account reviews and business updates with clients to ensure their satisfaction and address any concerns or issues.

· Collaborate with customer support and technical teams to ensure timely and effective resolution of customer inquiries and problems.

· Provide product knowledge and demonstrations to clients, showcasing the value of the company's products or services.

· Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and differentiation.

· Prepare and deliver sales presentations, proposals, and contracts to clients.

· Monitor and report on sales performance metrics and key account metrics to management.

· Maintain accurate and up-to-date records of customer interactions and sales activities in the CRM system.

· Collaborate with marketing teams to develop and execute customer-specific marketing initiatives.

· Attend industry events, conferences, and trade shows to network with potential clients and represent the company.

· Provide feedback to the sales and product development teams to enhance product offerings and meet customer needs. 

· Perform responsibilities in a manner consistent with Schumacher’s purpose, core values and strategic anchors.

· Regular attendance is an essential function of the job.

· Other duties as assigned.

Required Skills/Abilities

· Strong communication and interpersonal skills, with the ability to build rapport and maintain long-term relationships with clients.

· Customer-focused approach, with the ability to understand and address customer needs effectively.

· Excellent negotiation and persuasion skills, with the ability to close deals and upsell existing clients.

· Strong business acumen, with the ability to understand clients' industries and business objectives.

· Ability to work independently and as part of a team, collaborating with cross-functional teams to deliver customer success.

· Familiarity with CRM software and sales tools to manage customer interactions and track sales activities.

· Results-oriented mindset with a proactive approach to achieving sales goals.

· Adaptability and resilience in a fast-paced sales environment.

· Willingness to travel to client meetings and industry events as required.

Qualifications

· Education: bachelor’s degree in business, marketing, or a related field. 

· Experience: 5+ years’ proven experience in sales and account management, with a track record of achieving sales targets and customer retention within the home improvement industry.

· Internal applicants: 6+ months successful demonstration of current position responsibilities, approval from current manager, and a relevant combination of education, continuing education, and experience.

· Candidates who do not meet the specified educational or experience requirements but possess equivalent qualifications and relevant experience may be considered for this position. The company will assess candidates on a case-by-case basis to determine their suitability for the role based on their overall qualifications, skills, and demonstrated capabilities. The decision to consider education and experience equivalencies will be at the sole discretion of the hiring team and will comply with applicable laws and regulations.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer/Veterans/Disabled. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 682-348-3360 or email careers@schumacherelectric.com.