Alaska Northstar Resources (ANR) is seeking a dynamic Vice President of Customer Success to ensure our customers receive exceptional value while championing the ANR brand and the Shee Atiká Inc (SAI) family of companies’ model. ANR is a part of the SAI Information Technology (SA-IT) group of companies. The candidate will lead customer success initiatives while actively driving expansion of services provided by ANR and other SA-IT companies utilizing existing contracts, 8(a) direct awards, SBIRs, or other contracting mechanisms. The VP will monitor customer needs, work with the customer to find a contacting mechanism to drive work to ANR and if needed to collaborate with the BD team to shape customer solicitation in favor of ANR. The role focuses relationships to drive retention, organic growth, and positioning ANR and the SA-IT entities for long-term success in both existing and emerging markets.   

Key Responsibilities 

• Build and maintain strong, trust-based relationships with key stakeholders across federal agencies  
• Build and maintain relationships with senior government and industry leaders 
• Develop and execute strategies to retain existing customers and contracts 
• Enhance customer engagement through personalized outreach and exceptional service 
• Develop customized success plans aligned with customer and contract objectives 
• Partner with VP of Strategic Growth and BD team on customer engagement and growth strategies 
• Identify and pursue opportunities to expand scope and value within current contracts 
• Monitor and analyze competitive opportunities in the federal marketplace 
• Shape capture strategies for RFIs/RFPs 
• Collaborate on new business development for newly formed 8(a) companies, leveraging ANC direct award opportunities 
• Utilize CRM tools and other available data analytics and reporting to optimize performance and inform decisions 
• Establish methods to gather and analyze customer feedback for continuous improvement 
• Establish and support regular customer engagement touchpoints across all contracts; These engagements should be set for both in person and virtual with expectation of at least one on site customer visit annually and no less than quarterly virtually.
• Track contract status and develop follow-on strategies 
• Shape organic growth opportunities through existing relationships and partnerships 
• Support proposal development and capture activities as needed 
• Provide expert advice on federal acquisition strategies, contract vehicles, and procurement processes to guide customers effectively 
• Work closely with operations to ensure seamless service delivery and customer satisfaction  
• Establish KPIs and regularly report on customer retention metrics, growth opportunities, and satisfaction levels   

• Candidate must be a U.S. Citizen 
• Candidate must have a bachelor’s degree in a related field 
• Candidate must have at least 10 years of experience in federal contracting, including experience in capture and business development; proposal management is a plus, demonstrated success in winning new business and growing existing accounts, and the ability to engage senior business and government leaders.
• Proven experience in customer success, account management, or business development within the federal contracting space 
• Strong leadership and independent work capabilities 
• Exceptional interpersonal and communication skills with a track record of building long-term client relationships  
• Strategic thinker with the ability to identify growth opportunities and drive execution  
• Ability to travel up to 25% 
• Excellent business and technical writing skills 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)  

Desired Knowledge, Skills, Abilities

• 15+ years of federal contracting experience 
• Experience working with or for Alaskan Native Corporations or other 8(a) entities  
• Experience with geographically distributed teams and multiple programs 
• Knowledge of federal contracting lifecycle (RFI, RFP, proposal, negotiation, execution) 
• Existing relationships with DoD and FedCiv agencies (e.g., Army, Air Force, Navy, United States Army Corps of Engineers (USACE), Defense Logistics Agency (DLA), United States Department of Agriculture, etc.) 
• Prior program management experience 
• DoD Security Clearance 
• Familiarity with FAR/DFAR and agreements (TAs, NDAs, Subcontracts, JVs) 
• Capture Management Tools (e.g., Shipley Capture Planning, GovWin, Salesforce)
• Market Research & Analysis Tools (GovWin IQ, SAM.gov)
• Business Development CRM Systems 
• Proposal Development Software  

Work Environment

Office environment. Requires ability to provide clear, concise, accurate and timely communication, both verbally and in writing (100%). Requires ability to interact professionally with co-workers, management, and client (100%). Occasional business travel may be required. Only requested and approved expenses will be covered by ANR.

About ANR

Alaska Northstar Resources (ANR) maintains an outstanding work environment that includes competitive compensation, outstanding benefits, and challenging work assignments with opportunities for advancement/career growth. To be considered for employment opportunities you must complete an online application.

EEO Statement

ANR is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. ANR is an advocate of preferential hiring and professional development of qualified Shee Atiká Inc shareholders, their spouses and descendants, and Alaska Natives in accordance with Public Law 93-638.

For further information on our equal opportunity protections as part of the employment process:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Accessibility

ANR is committed to expanding access to employment for people with disabilities and disabled veterans. If you are a qualified individual with a disability or a disabled veteran, and your disability prevents you from applying, please advise what reasonable accommodation ANR can provide to assist you in applying for one of our open positions. You may contact us by sending an email to sgs-hr@sheeatikagov.com

Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation for applying for a specific posted position will be responded to. Requests will be kept confidential and shared strictly on a need-to-know basis.

Please be aware, scammers may try to impersonate our company by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. If you’re unsure, please email sgs-hr@sheeatikagov.com with questions.

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.