The Regional Director of Urgent Care is a strategic and operational leader responsible for overseeing the performance, growth, and quality of the urgent care line of business. Reporting directly to the Chief Operating Officer, this role plays a critical part in shaping the future of urgent care services by driving operational excellence, ensuring regulatory compliance, and fostering a culture of high-quality, patient-centered care. The Director leads a team of territory managers and collaborates with cross-functional stakeholders to align business objectives, optimize performance metrics, and support the successful launch and management of urgent care clinics. This position demands a forward-thinking, results-driven leader with a strong background in healthcare operations and a passion for innovation and continuous improvement.

Duties and Responsibilities:

Strategic Leadership

• Ability to develop and execute strategic plans aligned with organizational goals.
• Visionary thinking to drive growth and innovation in urgent care services.
• Collaboration with executive leadership to identify opportunities and set direction.

Operational Excellence

• Oversight of urgent care service line operations to ensure efficiency and quality.
• Experience in managing third-party relationships and vendor performance.
• Proficiency in creating and analyzing dashboards and KPIs to monitor performance.

Financial Acumen

• Budget development and management aligned with organizational financial goals.
• Ability to perform financial analysis and communicate results to leadership.

Regulatory and Compliance Knowledge

• Understanding of state and federal healthcare regulations.
• Commitment to maintaining compliance with internal policies and standards.

Communication and Collaboration

• Strong interpersonal skills to work with cross-functional teams and stakeholders.
• Ability to communicate operational initiatives and progress to executive leadership and the board.

Innovation and Continuous Improvement

• Awareness of industry trends and ability to implement innovative practices.
• Focus on improving patient satisfaction and service delivery.

Talent Development

• Leadership in training and onboarding new managers of operations.
• Commitment to staff development and performance management.

Analytical Thinking

• Routine analysis of metrics and performance data.
• Decision-making based on data-driven insights.

Adaptability and Resilience

• Ability to handle crisis situations and irregular hours.
• Comfort working in fast-paced, unpredictable environments.

Physical and Environmental Awareness

• Willingness to travel and engage in physical activities as needed.
• Awareness of potential exposure to patient elements and infectious diseases.

Education:

• Bachelor’s degree in a related field or equivalent experience

Experience:

• 3-5 years of previous experience in a supervisory or management position preferred

Skills:

• Strong planning and organizational skills
• Well-developed interpersonal and communication skills
• Previous training in HIPAA, medical coding, bloodborne pathogens, COR and emergency procedures
• Proficient and able to train others in common computer programs such as Microsoft Office, Internet and Email
• Superior customer service skills
• Ability to lift 15-20 pounds