Solutionreach is on the hunt for an experienced SaaS Enterprise Implementation Project Manager. This role is responsible for the end-to-end implementation of the Solutionreach platform with Enterprise level customers. You will run projects that entail scoping through go-live and support, coordinating closely with Sales, Customer Success, and communicate with Product to deliver platform outcomes on time and within the scope of SR best practices. 

This is a hybrid work schedule local to Lehi, Utah. 

What you'll be doing in this role:

• Own and drive end-to-end implementation projects for enterprise clients, from kickoff to full go live
• Lead migration projects from competitor platforms, ensuring smooth data, audience, and campaign transfers
• Serve as a strategic partner to customers, helping them translate their business goals into actionable onboarding plans
• Prepare and track all formal project correspondence to and from the client and distribute relevant information to management and the project team as applicable
• Develop a high-level understanding of SR products and how they are used
• Understand contracts and all deliverables to ensure requirements and scope are known and met
• Proactively identify risks and issues, manage resolutions to maintain project timelines, and guide clients through risk management and mitigation
• Review client complaints/concerns and seek to improve client experience
• Work with Client Success to establish value metrics for measurable outcomes
• Create, manage, and prioritize Click Up tickets for project deliverables; ensure timely updates are made while working with internal teams to avoid long-term issues
• Follow established change control procedures to manage overall project scope
• Provide project status to management, the project team, and the client in a variety of different formats including creating dashboards as needed
• Facilitate regular project team meetings including meetings with internal team members and client stakeholders to manage expectations throughout the onboarding lifecycle
• Collaborate with Product and Engineering teams on feature enablement, integration, and technical problem-solving
• Follow up on all action items and outstanding risks in a timely manner
• Develop standardized processes for smaller projects, which may not require full project management resources, to ensure successful outcomes for smaller clients
• Attend internal and external subject matter meetings as needed

What are we looking for?

• 5+ years of SaaS project management experience
• Bachelor’s Degree or equivalent experience 
• Proven success leading large customer onboarding projects, especially data-driven or API-heavy platforms
• Familiarity with customer engagement KPIs, healthcare lifecycle metrics, and onboarding benchmarks
• Capable of working under tight deadlines and overseeing multiple projects
• Excellent client relations, presentation, organizational, writing, and communication skills, with the ability to influence senior customer and internal stakeholders
• Ability to communicate with a broad array of individuals with varying technical aptitudes

What will make you stand out?

• Experience working in a SaaS organization delivering healthcare technical solutions
• MPH and/or PMP certification is a plus

What is the selection process?

• A phone call with the Manager of Talent Acquisition
• An interview with the Director of Enterprise Customer Success 
• An interview with our VP of Customer Success and Customer Care 

Solutionreach, Inc. is an equal opportunity employer and E-verify participant. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.