Job Description Statement:

The Parts Procurement Representative plays a vital role within the Service Experience Center, ensuring imaging service teams have timely access to the parts needed to keep critical healthcare technology running. This position partners closely with engineers, vendors, and internal teams to source, track, and manage parts efficiently while maintaining accuracy, cost control, and service excellence. Through proactive coordination and problem-solving, the role directly supports rapid equipment repair and minimal downtime for customers. The ideal candidate is detail-driven, customer-focused, and motivated by contributing to high-quality patient care through operational excellence.

This position offers the possibility of remote work * 

Culture Fit:

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties:

• Manage incoming part requests, including quoting, sourcing, purchasing, and timely follow-up.
• Build strong vendor relationships by providing fast and exceptional customer experience.
• Locate required parts from inventory or external suppliers and negotiate pricing when needed.
• Collaborate with shipping and service teams to coordinate turn-key parts and shipping.
• Develop creative solutions to resolve sourcing or delivery challenges.
• Maintain positive, professional communication with customers, suppliers, and internal teams.
• Conduct follow-up calls to ensure customer satisfaction and support ongoing relationship building.
• Other duties as assigned.

Role Competencies:

• Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner.
• Solve problems using initiative and critical thinking skills.
• Ability to work on concurrent projects and ensure timelines are met.
• Capable of building positive working relationships with team members, customers and vendors.
• Ability to be flexible and resolve situations with confidence and mature leadership.
• Team player who will foster communication among teams and share.

Experience and Education Requirements:

Preferred Experience

• N/A

Education (or equivalent experience)

• Associates degree

Preferred Certifications

• N/A

Travel Requirements:

n/a

Physical and Environmental Requirements:

Team Members must be able to perform the essential functions of the position with or without reasonable accommodation. For questions, contact Human Resources.

This role may involve

• Ability to remain in a stationary position for extended periods.
• Frequent typing.
• Ability to communicate effectively, including speaking, hearing, and reading.
• Occasional movement within the office.
• Lift up to 10 pounds.
• Standard office setting with moderate noise level.
• Regular use of computers, phones.
• Work is primarily performed indoors in a climate-controlled environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This job description is intended to describe the general nature and level of work being performed. It is not a contract. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. leadership reserves the right to assign or reassign duties and responsibilities at any time.

Block Imaging Parts & Service is an Equal Opportunity Employer

Block Imaging is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Block Imaging is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance during the application or interview process, please contact HR.