About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Vice President (VP) of Pharmacy serves as the senior operational leader responsible for overseeing all aspects of Gifthealth’s pharmacy dispensing operations. This role ensures that all pharmacy, intake, warehouse, and automation processes operate efficiently, compliantly, and in alignment with company objectives and growth goals.

Reporting to the COO, the VP of Pharmacy leads the Director of Pharmacy, Director of Facilities & Warehouse Operations, and Director of Intake Operations, unifying these functions under one high-performing operational framework. The VP will drive operational excellence, process automation, and strategic scalability, ensuring all SLAs, KPIs, and OKRs are consistently achieved.

The ideal candidate brings deep operational expertise, strong pharmacy knowledge, and experience in hub services or centralized fulfillment environments, thriving in a fast-paced, high-energy organization focused on innovation and patient experience.

Key Responsibilities

Strategic Leadership & Oversight

• Provide executive oversight and direction across pharmacy operations, facilities, warehouse, and intake to ensure seamless coordination and best-in-class performance.
• Define and achieve SLAs, KPIs, and OKRs that measure fulfillment accuracy, throughput, cost efficiency, and patient satisfaction.
• Develop scalable operational strategies that support Gifthealth’s growth, automation initiatives, and expanding partnerships.
• Lead alignment between pharmacy, supply chain, technology, and compliance functions to ensure continuity and efficiency across operations.
• Collaborate with executive leadership to translate organizational goals into actionable and measurable objectives.
  

Operational Excellence

• Lead the design and execution of operational processes that drive efficiency, accuracy, and compliance across all pharmacy workflows.
• Oversee prescription intake, verification, fulfillment, packaging, and shipping, ensuring precision and on-time delivery.
• Ensure automation systems, robotics, and workflow tools operate reliably and efficiently to maximize throughput.
• Partner with Supply Chain and Warehouse leadership to ensure packaging, materials, and logistics support volume and service demands.
• Utilize data and analytics to identify opportunities for continuous improvement and performance optimization.
• Drive a culture of excellence in execution, fostering urgency, accountability, and results-driven performance.
  

Compliance & Regulatory Alignment

• Partner with Legal, Compliance, and Quality to operationalize regulatory requirements across all pharmacy sites, ensuring alignment with FDA, DEA, URAC, and state Board of Pharmacy standards.
• Oversee adherence to controlled substance, cold chain, and prescription handling regulations.
• Support audit readiness and ensure all pharmacy and fulfillment operations meet accreditation standards.
• Collaborate with Compliance to review, refine, and implement SOPs that align operational workflows with regulatory expectations.
  

Automation & Technology Integration

• Partner with Engineering and Product teams to advance pharmacy automation and robotics integration.
• Monitor and evaluate technology performance, ensuring systems support productivity goals and compliance requirements.
• Leverage data-driven insights to improve automation logic, reduce manual intervention, and enhance order accuracy.
• Identify and implement emerging technologies that enable scalable pharmacy and hub operations.
  

Leadership & Team Development

• Lead and inspire a cross-functional leadership team overseeing pharmacy, intake, and warehouse operations.
• Build a high-performing, fast-moving organization that thrives under high volume and complex operational demands.
• Foster a culture of collaboration, adaptability, and continuous improvement across all teams.
• Develop leadership capabilities within reporting teams, ensuring alignment with Gifthealth’s values and performance standards.
• Champion employee engagement, clear communication, and operational transparency.
  

Performance Management & Reporting

• Define and track operational KPIs tied to accuracy, productivity, turnaround time, compliance, and cost efficiency.
• Review and analyze performance metrics to identify trends, risks, and improvement opportunities.
• Partner with Finance to manage budgets, control costs, and ensure responsible resource allocation.
• Deliver performance dashboards and operational insights to executive leadership and stakeholders.
• Lead quarterly operational reviews, setting forward-looking performance targets and action plans.
  

Key Competencies

• Operational Leadership: Proven success leading large-scale pharmacy or healthcare fulfillment operations.
• Pharmacy Knowledge: Deep understanding of dispensing workflows, automation, and hub service models.
• Strategic Execution: Ability to translate high-level goals into efficient, measurable, and compliant operations.
• Regulatory Alignment: Strong grasp of DEA, FDA, URAC, and state pharmacy standards.
• Technology-Driven: Experience leveraging automation and data analytics to optimize pharmacy workflows.
• People Leadership: Skilled in building, motivating, and retaining high-performing teams in fast-paced environments.
• Continuous Improvement: Committed to driving measurable efficiency gains through innovation and accountability.
• High-Energy Leadership: Operates with urgency, clarity, and focus under demanding conditions.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field required; PharmD or RPh license a plus, not required.
• 10+ years of experience in pharmacy operations, fulfillment, or hub services with at least 5 years in executive or senior leadership roles.
• Proven track record managing multi-site pharmacy or high-volume fulfillment operations.
• Strong understanding of automation systems, robotics, and pharmacy workflow optimization.
• Demonstrated success leading cross-functional teams and achieving SLA/KPI-driven outcomes.
• Exceptional communication, analytical, and problem-solving abilities.
• Experience leading in a fast-paced, growth-oriented, and regulated environment.
  

Work Environment

• Location: Hybrid
• Schedule: Full-time 
• May require additional availability or flexibility for escalations.
• Regular meetings with teams, departments, or leadership to ensure alignment.

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.  

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.