From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.
JOB TITLE: Senior Technical Product Manager I
POSITION SUMMARY:
The Senior Technical Product Manager I plays a critical role in supporting on-going product development through supporting intake of new business requests, assessing the impact of specific changes, prioritizing and sequencing the scrum team backlog, and partnering with the scrum team to prepare, execute, and deliver work across an on-going 2-week sprint cadence. This role is also expected to partner with Product Owners overseeing roadmap and release plan development within a particular product line to ensure that tactical delivery and sprint plans align to strategic planning. The Senior Technical Product Manager I is expected to gain knowledge of rapidly changing Product offerings, the technology we utilize to support them, and the broader pharmaceutical or healthcare industry. Demonstrable experience within a business analysis role within an Agile delivery environment is desired.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Develop detailed product requirements and user stories, considering usability and technical feasibility.
- Own the product backlog, ensuring it is well-groomed and prioritized.
- Own the team's roadmap, prioritizing features and enhancements based on business value and customer needs.
- Collaborate with design teams to create intuitive and user-centric product experiences.
- Work closely with engineering teams to prioritize and deliver product features on time.
- Develop a deep understanding of customer needs, market trends, and competitive landscape to drive product strategy.
- Partner with key business drivers on defining and documenting Product/Program roadmaps, leveraging business priorities, customer feedback, and industry direction.
- Manage and prioritize competing product initiatives based on ROI and resource availability.
- Provide guidance and mentorship to junior staff
- Participate in cross-department collaboration.
- Influence and negotiate with internal and external stakeholders to achieve product goals and objectives.
- Assist in driving the strategic direction of multiple product lines or complex products.
- Consuming market analysis, customer research, and user testing to inform strategy.
- Collaborate with executive stakeholders to align product strategy with overall business objectives.
- Proactively contributes to the improvement/optimization of process and underlying product/program
- Actively pursues next higher-level responsibilities, competencies, and skills
- Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
- Performs other related duties as assigned.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
- Four to five years of experience in a Technical Product Manager role is preferred
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Excellent verbal and written communication skills
- Ability to multi-task and adapt to changing priorities
- Proficient keyboard skills
- Competency in MS Word and Excel
- Knowledge of HIPAA regulations
- Detailed oriented and highly organized
- Excellent interpersonal skills
- Knowledge of pharmacy benefits, and medical benefits
- Global understanding of commercial and government payers preferred
- Ability and initiative to work independently or as a team member
- Ability to problem solve
- Customer satisfaction focused
- Core Competencies
- Communication- Expert
- Ownership- Advanced
- Accountability- Advanced
- Adaptability- Proficient
- Innovation- Intermediate
- Leadership- Proficient
- Team Building- Proficient
- Conflict De-Escalation- Proficient
- Troubleshooting- Advanced
- Strategy- Advanced
- Core Skills
- Agile- Advanced
- Requirements Analysis- Advanced
- Time Management- Advanced
- Soft Skills/Interpersonal- Advanced
- Story Writing- Expert
- Jira/Confluence- Advanced
- Microsoft Office- Expert
- Sharepoint - Advanced
- Product/Project Roadmap- Advanced
- Technical Writing- Advanced
- Manual Testing (Functional)- Advanced
- Process Models- Advanced
- Data Models and Analysis- Advanced
- Database Architecture- Proficient
- API and File Integrations- Advanced
- Impact Analysis- Advanced
- Risk Assessment- Advanced
- LOEs- Expert
- Critical Thinking/Decision Making- Expert
- SQL Analysis- Expert
- Negotiation- Proficient
- Product Marketing- Proficient
- Market Research- Proficient
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit
- The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
SCHEDULE:
- Must be flexible on schedule and hours
- Overtime may be required from time to time
- Must be willing to work weekends if required to meet company demands
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.