We are seeking a Senior Systems Administrator with expert-level experience to support NASA mission systems under the NCAPS contract in a remote capacity. This position delivers advanced engineering, Tier 3/4 support, and operational leadership across on-premises, virtual, and cloud environments. You will ensure secure, stable, and optimized operations for mission-critical systems while providing remote technical support to Kennedy Space Center (KSC) customers and stakeholders.

The ideal candidate has a strong background in enterprise systems administration, endpoint management, security compliance, and hands-on troubleshooting in a federal or aerospace environment.

Key Responsibilities:

Systems Administration & Engineering

• Install, configure, and maintain servers and workstations across physical, virtual, cloud, and web environments.
• Perform system upgrades, patch cycles, and layered software configurations.
• Monitor and fine-tune systems for optimal performance and reliability.
• Ensure workstation and server integrity through secure hardware and software administration.
• Maintain and enhance desktop OS images, builds, task sequences, and baseline configurations.
• Conduct hardware/software audits ensuring standards and security compliance.
• Develop and promote Standard Operating Procedures (SOPs) for enterprise systems.
• Maintain a full configuration management library and documentation for all systems.

Backup & Recovery

• Implement scheduled system backups, restores, and database archival operations.
• Manage data/media storage using internal and off-site retrieval services.

Security & Compliance

• Maintain compliance with NIST, DISA STIGs, IAVM, and federal cybersecurity requirements.
• Conduct endpoint security assessments, vulnerability analyses, and remediation.
• Support internal/external audits and bi-annual system revalidations.

CARE Center Support Responsibilities 

Provide Tier 2–3 remote support for internal and external users accessing Kennedy Applications.

• Serve as the remote support lead for PCAN Maximo, including Category Matrix maintenance.
• Manage service tickets submitted via Email, Phone, or Microsoft Teams.
• Provide remote troubleshooting and support for TechDoc/DocuBrain systems, workflows, and databases.
• Administer user accounts for SAP, BW, PPS, ensuring Segregation of Duties (SoD) compliance.
• Support NAMS provisioning and access lifecycle management for KSC and SSC.
• Maintain the CARE Center SharePoint Site and shared email/distribution lists.
• Assist in preparing and publishing KSC Daily News Articles for NCAPS.
• Perform additional remote administrative and technical support tasks as required.

 Disclaimer "The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization. 

Minimum Requirements

• U.S. Citizenship (required for Federal programs)
• Active Public Trust, Secret, or Top-Secret Clearance
• 12+ years of directly related systems administration or enterprise IT experience
• Bachelor’s degree in IT, Computer Science, Cybersecurity, Information Systems, Engineering, or related technical field
• Expert-level experience with:
  • Windows server/workstation administration
  • Virtualization and cloud technologies
  • Enterprise application and user support
  • Security hardening and compliance frameworks
• Excellent troubleshooting, communication, and customer service skills
• Ability to support NASA systems and workflows in a fully remote capacity

Preferred Qualifications

• NASA, DoD, DHS, or other federal agency support experience
• Familiarity with Maximo, SAP/BW/PPS, NAMS, IdMAX, and technical document management platforms
• Experience with DISA STIGs, NIST standards, RMF processes
• Scripting and automation experience (PowerShell, Bash, Python)
• Industry certifications (ITIL, Microsoft, VMware, CompTIA)