The Claims Intern works closely with the Commercial Insurance division to ensure that claims administrative duties are maintained in detail and are correct. With a passion for customer service, this individual combines their friendly demeanor with stellar organization skills and strong focus to keep things running smooth in a fast-paced environment. 

Responsibilities

• Work with clients and internal team to ensure accurate, prompt, and smooth flow of handling of all claims, ensuring that established processes are followed.
• Follow up with carrier claims departments as set by company standards to identify claim number and adjuster assignments.
• Provide Risk Advisors and Account Managers verbal or written updates upon request.
• Ensure claim supporting documents are forwarded to the assigned adjuster and documented properly in CRM per company procedures.
• Provide exceptional customer service on a variety of incoming/outgoing inquiries via telephone and email correspondence.
• Function as primary back up for the claims queue one day per week.
• Assist Claims Advocate with various requests to provide top-level claims service to clients.
• Prepare new client claim kits, mod analysis reports and obtain loss runs.
• Attend staff meetings as needed.
• Perform other related duties as assigned. 
• Administer HR vendor client portal.  
• Ensure policies are renewed, bills issued and monitor for payment from client.
• Activate and deactivate users in portal.

Professional Requirements

• Education: Currently enrolled in college classes (Sophomore, Junior or Senior)
• Experience: Experience in an office setting a plus
• Licensure: Not required

Skills | Abilities

• Quality communication skills, both verbal and written, with the ability to successfully interact with a variety of personality types at all levels within an organization.
• Independently resourceful, but not afraid to ask questions within our supportive team environment.
• Thinks critically and uses available resources to solve problems. 
• Excellent customer service skills.
• Detail oriented.
• Utilize time management skills with the ability to remain focused on deadlines.
• Regular and predictable attendance is essential.
• Proficient in MS Office Suite, including Word, Excel, Outlook, and PowerPoint.

Physical Demands

• The ability to transport, lift, and carry up to 20 pounds is an essential job function. 
• This position requires the physical demands needed to perform substantial movements and repetitive motion of the wrists, hands, and/or fingers. 
• Required to have close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing, viewing a computer, and extensive reading.