Position Summary:

The Clinical Informatics Director supports the effective use of the Electronic Medical Record (EMR) and related clinical systems across the organization. This role collaborates with clinical, operational, and IT teams to optimize workflows, deliver training, support system upgrades, and ensure accuracy, security, and compliance in all clinical information processes. Serves as a key liaison between staff, leadership, and IT vendors to enhance patient care quality and operational efficiency.

Essential Job Functions:

• Provide training and onboarding for staff and providers on EMR and clinical applications, including ongoing education and updates.
• Create and maintain user guides, workflows, protocols, documentation templates, and reference materials.
• Support EMR configuration, testing, upgrades, troubleshooting, system monitoring, and overall performance optimization.
• Serve as the subject-matter expert for clinical and operational systems, including the EMR, policy and learning management platforms, AI-supported tools, e-prescribing applications, and other technology solutions; specific system responsibilities may change as organizational needs evolve.
• Partner with clinical departments to standardize documentation, improve workflows, enhance communication, and support adoption of new technologies.
• Ensure compliance with HIPAA, privacy, confidentiality, and data protection requirements; serve as HIPAA & Security Officer.
• Conduct annual risk assessments and support quality initiatives, dashboards, provider scorecards, and regulatory reporting requirements.
• Lead or support EMR-related projects including upgrades, implementations, workflows, vendor coordination, communication, testing, and training.
• Act as a liaison between clinical users and the IT department to support communication, issue resolution, and continuous system improvement.
• Support data integrity and standardized system processes to ensure accurate, efficient, and secure clinical information management.

Qualifications:

Required:

• Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Management, Healthcare Administration, Information Technology, or a related field (an Associate’s Degree in Nursing paired with relevant experience may be considered).
• Experience supporting or working with an EMR or clinical information systems in a healthcare setting.
• Strong communication and training skills with the ability to support clinical and non-clinical users.
• Demonstrated ability to analyze workflows, solve problems, and support process improvement.
• Understanding of HIPAA privacy, security standards, and basic healthcare regulatory requirements.

Preferred:

• RN licensure or other clinical background.
• Experience in a critical access hospital, rural health clinic, or small healthcare organization.
• Experience with EMR configuration, optimization, or system administration.
• Project coordination or change-management experience.
• Experience with quality reporting, interoperability, and data-driven performance improvement.

Core Competencies:

• Ability to collaborate across departments and serve as an effective liaison between clinical operations and IT.
• Strong organizational skills and ability to manage multiple priorities and projects simultaneously.
• Comfort with teaching, coaching, and supporting end users at varying skill levels.
• Technical aptitude with the ability to learn new systems, tools, and technology quickly.
• Commitment to data accuracy, patient privacy, and continuous improvement in clinical processes and technology use.

Working Conditions:

• Primarily office-based with regular computer use. May involve occasional lifting of up to 20 pounds, travel within the facility, and after-hours support during critical system issues or upgrades.

This job description is intended to summarize key responsibilities and requirements. Duties may change at any time. HCHS is an equal opportunity employer.