People’s Self-Help Housing (PSHH) is currently seeking an experienced Senior Property Manager to oversee an 80-unit Tax Credit (LIHTC) property, providing housing for low-income families. The ideal candidate will have strong experience in affordable housing management and a passion for working with tenants in hopes of creating a strong community.

With a mission to build affordable homes with site-based services that offer opportunities to change lives and strengthen communities, People’s Self-Help Housing is the longest-serving nonprofit developer on California’s Central Coast. We serve low-income working families, farm workers, seniors, and veterans and provide welcoming environments for those living with disabilities and for the formerly homeless. Along with building and managing beautiful and accessible neighborhoods in San Luis Obispo, Santa Barbara, and Ventura counties, we offer a broad array of programs to promote health, education, and connections to community-based resources.

This is a full-time position (40 hours/week).

Part of this position’s compensation includes a 3-bedroom apartment unit at Mariposa Townhomes.

Salary DOE, with a very competitive benefit package including:

• Employer-paid medical/dental/vision, LTD/STD
• Pension Plan
• Paid Vacation, Holidays and Sick Time
• Employer investment in professional education and employee wellness
• An excellent supportive staff and work environment.

Responsibilities:

Training and Administration:

• Training and mentorship of Property Managers, including assisting in hiring and leading
  ongoing training.
•  Mentor managers at assigned properties. Ensure managers in group are comfortable
  and supported at PSHH.
• Help portfolio managers determine necessary interventions and training for managers.
• Help with tenant intervention as needed.
• Prepare various weekly and monthly reports as required.
• Maintain the community room calendar, if applicable.
• Lead department-wide training, as applicable and appropriate.
• Manage large projects, as assigned. Problem-solve with managers.

Compliance:

• All duties related to processing tenant applications.
• Annually re-certify tenants by the effective date.
• Review and prepare for audits from regulatory agencies and investors by ensuring that
  all internal and regulatory compliance requirements are followed and completed.
• Attend training classes and seminars to stay current with appropriate property required
  certification.
• Maintain tenant and unit files in accordance with regulations.

Maintenance/Safety

• Perform move-out inspections with Maintenance Supervisor.
• Ensure settlement statements and other parts of the move out process are completed
  accurately and timely.
• Maintain accurate information on vacancies and the make ready process.
• Arrange for re-keying of door locks.
• Process repairs quickly to ensure the unit can be re-rented as soon as possible.
• Assist with periodic inspections.
• Perform move-in inspections with tenants.
• Ensures all turnover procedures are followed, and that turnovers are accomplished in a
  timeframe and manner consistent with PSHH standards, and the property’s budgetary
  goals and limitations.
• Ensure work orders are prioritized and completed according to policy.
• Track preventive maintenance and process purchase requests and approval forms.
• Check community areas and shared spaces for cleanliness and safety on a daily basis
• Maintain control of keys for apartments and common areas.
• Be prepared for emergencies with mapping of gas shutoff valves, water, escape routes,
  etc.
• Ensure physical standards for each site are achieved in accordance with expectations of
  the organization.

Resident Management
• Review lease and house rules and with the new tenants and instruct on the use of
appliances, etc.
• Assist tenants in organizing regular cultural and national celebrations.
• Help to coordinate, through department collaboration, self-sufficiency tenant programs
and activities.
• Reinforcing lease, addendums, house rules with proper notices and meetings.

Financial

• Help with budget overview, work on early stages of budget development.
• Ensure variance reporting is completed monthly for each property.
• Collect rents according to policy and ensure benchmarks are met.
• Ensure leasing procedures are followed and occupancy levels are at standards.
• Process security deposit refunds in a timely manner.
• Process accounts payable on a weekly basis.
• Work within the approved operating budget.

• Being bilingual in Spanish and English is required.
• Relate and work well with people from diverse backgrounds
• Ability to work in a collaborative manner and in a team environment
• Organized, responsive, and responsible
• Define and solve problems
• Excellent communication skills
• YARDI property management software
• Excellent computer skills
• Approximately two years of affordable housing experience (USDA, TCAC, HOME, and/or HUD)
• Supervisory experience preferred
• High School Diploma or Equivalent
• Valid CA driver’s license, proof of car insurance and access to a reliable vehicle
• Must be Tax Credit certified or have the ability to achieve certification
• Light lifting, walking, ability to bend and squat for short periods of time
• Must live on-site in a company-provided uni