Why This Role Matters 

The Product Experience & Evaluation Specialist supports Product Development by evaluating products from a consumer-centric perspective. This role operates within an agile, collaborative environment and ensures new and existing products meet performance, usability, and experience expectations. The Specialist generates actionable insights, strengthens early-stage concept development, and contributes to product documentation and training content.

What You’ll Lead

Product Testing & Evaluation

· Develop and execute test protocols aligned with engineering specifications and design briefs.

· Evaluate concepts, prototypes, and tooled samples for performance, usability, safety, and overall consumer experience.

· Conduct consumer-approach testing (function, cleaning, ease of use, versatility, and “wow moments”).

Insight Generation & Communication

· Collect and analyze consumer and consultant feedback.

· Document test results and communicate recommendations to cross-functional stakeholders.

· Support competitive benchmarking and early concept evaluations.

Content & Training Support

· Contribute to Use & Care guides, Features & Benefits, and training content.

· Provide proofing and editorial support for product-related materials.

· Participate in product photography, video demonstrations, and Solution Center training initiatives.

Cross-Functional Collaboration

· Partner with Engineering, Quality, Culinary, Marketing, and Creative teams.

· Engage directly with consumers and consultants to observe real-world use.

· Identify usage challenges and propose corrective actions to improve design or training content.

What We’re Looking For

· BS degree in science or related field.

· 2+ years of experience in culinary, marketing, or related fields.

· Cooking experience and strong familiarity with kitchen tools.

· Ability to test products, build setups, and document results in Microsoft Office.

· Understanding materials and manufacturing processes is a plus.

· Strong communication skills and ability to collaborate across teams.

· Adaptability, initiative, and a proactive mindset.

· High degree of professionalism and confidentiality.

Compensation and Benefits:

The anticipated salary range for this position starts at $60,000 annually, depending on experience and qualifications.  This role is eligible for performance-based bonus based on individual and company performance. 

This position includes a comprehensive benefits package, which includes:

• Medical, dental and vision insurance 
• Company-paid life insurance with additional voluntary coverage options 
• Disability insurance 
• Additional voluntary benefits 
• 401k match 
• Flex PTO 
• Paid Parental leave 
• 30%+ discount on Pampered Chef Products and product giveaways

Pampered Chef currently follows a hybrid schedule at the headquartered office in Addison, IL. The expectation is for employees to be in the office on Tuesday, Wednesday, and Thursday every week.