Job Summary

The Supervisor of Facility Billing Operations is responsible for providing leadership and managing the daily activities of the Facilities Billing Claims Management team and ensuring efficient, timely, and high-quality performance. This includes establishing policies and procedures, maintaining daily workflows to ensure specified turnaround times are met, and providing work direction and overall performance management for the staff. The Supervisor should ensure optimum performance in areas such as compliance, quality, productivity, teamwork across departments, attendance, morale, behavior, and company values. 

Major Responsibilities/Activities

• Oversee the claim status follow-up to ensure timely processing and maximize cash flow.  
• Support staff in claim preparation and submission by addressing escalations, clarifying procedures, and ensuring adherence to established workflows and payer requirements.
• Work with Billing and Coding teams to identify and correct errors and issues. 
• Generate reports on facility billing performance, aging, and reimbursement trends. 
• Identify root causes for underpayments and/or delays. 
• Coordinate and manage the distribution of work and scheduling for the team based on business needs. 
• Support a multi-functional team by hiring staff, addressing concerns, and employee development. 
• Communicate process changes, organizational issues, and departmental matters with appropriate staff.  
• Monitor staff productivity and quality through internal performance systems; provide appropriate feedback and coaching and implement performance management when needed. 
• Analyze and clearly communicate QA findings, emerging trends, training needs, performance patterns, and operational gaps. Recommend and implement targeted improvements to strengthen staffing effectiveness, elevate performance, and enhance overall quality.
• Maintain current working knowledge of relevant rules, regulations, statutes, policies, and procedures.
• Manage the implementation of new processes, procedures, and technologies as needed. 
• Collaborate with other departments in departmental and organizational continuous improvement efforts and lead such efforts when related to the receivables area. 
• Perform other duties as assigned. 

Other Responsibilities/Activities

• Identify and communicate ideas for improved efficiency and performance. 
• Provide backup support to other supervisors as needed. 
• Completion and/or involvement in special projects. 
• Participation in relevant meetings and company-sponsored events. 

Required Education, Skills, & Experience

• Associate’s degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience.  
• 1 or more years of supervisory experience or other relevant leadership experience. 
• 1 or more years of experience with medical billing, insurance, or other healthcare financial areas. Experience in non-healthcare, high-volume receivables will also be considered. 
• Demonstrated ability to lead and motivate diverse staff in a positive and effective manner.  
• Excellent written and verbal communication skills with the ability to communicate with peers at all levels, internally and externally.
• Strong analytical and critical thinking skills with the ability to improve processes, solve problems, and provide innovative solutions with little direction. 
• Demonstrated ability to multi-task and work with cross-functional teams. 
• Ability to give and receive positive and negative constructive feedback in a consistent and respectful manner; this includes difficult or sensitive topics/conversations, applying corrective action, resolving escalated issues, employee conflicts, etc.  
• Proficiency with Microsoft Office programs; strong level of Excel experience, including formulas and pivot tables. 
• Strong listening, decision-making, time management, communication, and problem-solving skills. 
• Capable of handling multiple and complex tasks simultaneously, while meeting deadlines, working efficiently, and contributing to a cross-functional team environment. 
• Strong sense of confidentiality regarding financial information. 
• Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.

Preferred Education, Skills, & Experience

• Demonstrated knowledge of HIPAA, FERA, FDCPA, Medicare, Medicaid, compliance, insurance, liability and tertiary payment methods. 
• Bachelor’s degree or higher in Business Administration, Healthcare, or related field.  
• 1 year of prior experience in EMS billing. 
• Knowledge/experience in electronic claims submissions and remittance procedures. 

Working Environment

• The office environment is a controlled indoor setting with minimal exposure to adverse conditions. 
• Noise levels in the office are typically moderate and consistent with a standard office setting. 
• For employees approved to work in a hybrid or remote setting, a quiet, private workspace free from significant distractions is required to ensure productivity during work hours. 
• A reliable internet connection is required for hybrid/remote work. EMS|MC will provide necessary equipment, including a computer, monitor, keyboard, mouse and headset. 

Physical Requirements

• Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. 
• Communication: frequent and prolonged periods of speaking, listening, reading, and writing. 
• Fine motor skills: frequent use of hands for typing and operating a computer mouse.  
• Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items.  
• Travel: must be able to travel occasionally to attend required company meetings.

Pay range: $55,000 - $65,000 annually, with final compensation based on the candidate’s qualifications, experience, and business needs. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit https://emsmc.com/careers/ to explore our total rewards package.  

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at humanresources@emsmc.com.

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.