About Us

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. 

Position Description: Regional Field Services Manager

Reporting to the Vice President of Field Services, the Regional Service Manager is responsible for overseeing field service operations across a defined geographic region. This role is focused on safety and ensures timely, high-quality service delivery, manages technician performance, and drives customer satisfaction through operational excellence and team leadership.

Primary Duties:

Key Responsibilities:

• Ensure the safety of all employees and drives compliance with all safety and other company policies
• Lead and manage field service teams across multiple customer sites within the assigned region.
• Ensure service delivery meets company standards for safety, quality, and responsiveness.
• Monitor technician performance, conduct ride-alongs, and provide coaching and development.
• Coordinate with scheduling, logistics, and engineering to optimize resource allocation.
• Resolve customer issues and escalations with professionalism and urgency.
• Track and report regional KPIs including response time, first-time fix rate, and customer satisfaction.
• Support hiring, onboarding, and training of new field service personnel.
• Ensure compliance with OSHA, NFPA 70E, and company safety protocols.

Experience & Skills: 

• 5+ years of experience in field service management, preferably in electrical or industrial systems.
• Strong leadership and team development skills.
• Proven ability to manage remote teams and multi-site operations.
• Familiarity with service management software and CRM tools.
• Willingness to travel regularly within the assigned region.

Performance Indicators:

• Regional service delivery metrics (response time, completion rate)
• Technician productivity and retention
• Customer satisfaction and issue resolution
• Safety compliance and incident reduction

Education:

• Bachelor’s degree in Engineering, Business, or related field preferred

Location: 

• Multi-site or Remote with Travel

What We Offer:

• Competitive pay with performance incentives
• 100% company-paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 8 paid holidays, and 2 floating holidays

Why You Will Love Working with Us:

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career 

Salary Description:

$115,000 to $160,000 per year

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.