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Description

VEZA is committed to delivering outstanding customer experiences across every channel. We’re seeking a driven and relationship-focused Customer Service Program Specialist to nurture client partnerships and support business growth.

Key Responsibilities:

• Serve as the primary point of contact for assigned customer accounts, building trust and long-term business relationships.

• Proactively manage all account communications, swiftly addressing client questions, concerns, and service needs.

• Collaborate cross-functionally (sales, operations, engineering, customer service) to ensure client requirements are met and projects progress smoothly.

• Identify and pursue opportunities for account growth, renewals, and expanded business within existing relationships.

• Prepare and deliver accurate proposals, quotes, and presentations to support client objectives and contract renewals.

• Track and document all account activities in the CRM, maintaining organized records and ensuring up-to-date information.

• Provide regular status reports and key insights on account performance to leadership and stakeholders.

• Resolve issues by coordinating with internal resources and escalate when needed to maintain high customer satisfaction.

• Analyze account workflows and customer feedback to recommend improvements to internal processes or the customer experience.

• Participate in continuous improvement initiatives and projects to enhance service delivery and client outcomes.

Requirements

• Bachelor’s degree or equivalent experience

• 4+ years managing key customer accounts

• Strong analytical, organizational, and communication skills

• Demonstrated experience solving complex customer problems independently

• Experience with CRM and customer support software

• Positive, proactive, and adaptable mindset