Title: Client Service Analyst

FLSA Classification: Exempt

Date Modified: November 2025

Reports to: Director of Development

Job Description

Summary/objective 

Client Service Analyst is responsible for AMI’s client invoice accuracy, including audits to ensure compliance with agreed Contract and AMI Strategies Statement of Work. 

Essential functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Operates as the internal point of contact regarding the client/vendor invoice billing accuracy and access, escalating to the      Strategic Account Managers (SAM), if needed.
• Ensure the timely and successful delivery of our optimization and dispute management activities via reports to the Strategic Account Managers (SAM). 
• Forecasts and tracks key account metrics for dispute management activities.
• Escalates internally with the Strategic Account Managers (SAM), vendor dispute activities appropriately. 
• Investigates invoiced charges, as needed, to provide clarity to both client and vendor amid dispute negotiations.
• Meets defined dispute management of SLAs.
• Other duties as directed. 

Supervisory Responsibilities

No formal supervisory responsibilities.

Work environment

Flexible work environment with core business hours.

Physical demands

· Prolonged periods of sitting at a desk and working on a computer. 

· Must be able to lift up to 15 pounds at times. 

Travel required

Some travel may be required.

 Required education and experience

• Demonstrated ability to communicate, present, and influence credibly and effectively.
• Proven ability to manage multiple client accounts at a time. 
• Attention to detail.
• Strong abilities in Excel; pivot tables, macros, and more.
• Extremely organized and understand how to prioritize.      
• Excellent listening, negotiation, and persuasion skills.
• Excellent verbal and written communications skills.
•  Ability to manage and prioritize work effectively with minimal supervision.· Problem solver with natural curiosity.

Preferred education and experience

• BA/BS degree or equivalent preferred 
• Background in Telecommunications, Technology 
• Understanding the technology industry and/or utility invoices and/or other relevant experience.