About the Position:

The Business Operations, Intern provides administrative, and operations support to the Program Development department. This role offers hands-on experience in healthcare administration, compliance, and operational performance. The intern will assist with front desk responsibilities at outpatient clinics while supporting internal projects related to documentation, workflows, EMR enhancement, and departmental organization. The ideal candidate is detail-oriented, comfortable learning software systems, and eager to support both client-facing operations and internal process improvement initiatives. 

Your Role:

  Program Development & Internal Operations:

• Draft, format, and proofread program materials including SOPs, workflows, slide decks, and policy documentation.
• Submit and track Aura EMR tickets, documenting issues, gathering details from site staff, and monitoring resolution
• Assist with collecting data and preparing summary reports for projects and leadership review
• Help coordinate meetings, take notes, and organize follow-up tasks
• Maintain shared drives, document repositories, and version control of departmental materials

Outpatient Front Desk & Administrative Support:

• Provide front desk coverage as needed, including greeting clients, answering phones, and responding to inquiries
• Assist with scanning, uploading, and maintaining client documentation in the EMR
• Support daily administrative operations to ensure smooth clinic functioning
• Maintain a professional and welcoming environment for clients and staff

Systems & Technical Tasks:

• Navigate and use Aura EMR, Salesforce, and related internal systems to maintain accurate records for compliance standards and auditing
• Update trackers, templates, and dashboards as directed by Program Development leadership
• Support research on best practices and process improvements for outpatient programs

Other Duties:

• On-site presence required, this is not a remote position
• May involve travel between clinic sites for training and support

Qualifications:

• Currently enrolled in a college or university program (Healthcare Administration, Business, Public Health, or related field preferred) required. 
• Strong organizational skills with exceptional attention to detail
• Proficient in Microsoft Office Suite; familiarity with EMRs or CRM platforms a plus
• Strong written communication, formatting, and document editing skills
• Ability to work in a fast-paced healthcare environment with sensitive information
• Ability to maintain confidentiality and follow HIPAA and compliance  
• This internship is designed for students who are looking to earn academic credit while gaining hands-on experience. Eligible candidates must be able to receive school credit through their academic program.  

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.