At Boomtown Casino Hotel, our mission is simple: to create a workplace where our team members want to be—and want to stay. We strive to hire and retain individuals who are eager to grow within the company while building meaningful, lasting connections with fellow team members and guests. Whether you’re behind the scenes, on the front lines, in management, or part of our executive team, we operate as one team, dedicated to delivering memorable experiences in a fun, friendly, and professional environment.

We are currently seeking a skilled Front Office Manager to help lead our hotel’s daily operations. The ideal candidate is a reliable, polished professional with exceptional communication and organizational abilities—someone who is passionate about hospitality and committed to delivering outstanding guest service.

Responsibilities include:

• Overseeing day-to-day hotel operations, including staff management, guest satisfaction, and financial performance.
   
• Developing and implementing policies and procedures to ensure efficient, seamless operations.
   
• Training, coaching, and supervising front desk agents.
   
• Managing financial functions such as budgeting, forecasting, and expense control.
   
• Monitoring guest feedback and addressing concerns promptly and professionally.
   
• Ensuring compliance with all industry regulations, safety standards, and company policies.
   

- At least 2-3 years of experience in hotel management or a similar role. - Excellent communication and interpersonal skills. - Strong leadership and management skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Knowledge of industry regulations and safety standards. - Proficiency in Microsoft Office and hotel management software. - Flexibility to work evenings, weekends, and holidays as needed.