Position Summary: 

Stoltenberg Consulting is currently seeking well-rounded Epic personnel with experience in several areas of Epic support for a two-week remote go-live engagement. No build work is required, but agents must possess the ability to answer workflow how-to questions from hospital end users. 

The go-live focuses on aligning a client’s newly acquired hospital and its end users with the parent health system. The top five modules and/or applications eliciting a majority of the health system’s current enduser calls are Epic Ambulatory, AND PB / Cadence/ Prelude for both on site and remote support

Key Responsibilities: 

• Answer and manage calls from end users. 

• Provide go-live support to end users on a variety of Epic issues, escalating to support teams as necessary.    Identify, research, and resolve Epic application issues. 

• Document, track, and monitor problems to ensure timely resolution. 

• Exhibit excellent written and verbal communication skills. 

• Be able to work under pressure. 

• Display multitasking and time-management skills, with the ability to prioritize tasks. 

• Maintain professionalism in all team and client communication and interactions — both written and verbal. 

• Exhibit strong customer service skills and the ability to troubleshoot and solve problems. 

• Display a desire to exceed expectations with every end-user interaction. 

Support Shift Details: 

• The go live is scheduled for June